Sainsbury's Reviews Summary

Store Layout and Accessibility

Pros:

• "Good home section and plenty of different items on general shopping."
• "Very spacious aisles very quiet to tesco and m&s foods."
• "This supermarket is easily accessible with a good spacious car park which is free if you spend £15 or more."
• "Great Sainsbury's store. Theses plenty of parking upstairs which is free if you spend over £15."
• "First time visit to this store, it's the type where you park underneath and the store is up an escalator or lift's."
• "The store is easy to negotiate and the aisles are a decent size."
• "Nice spacious store with an Argos and clothing upstairs."

Cons:

• "Lift not working, escalators not working either."
• "Toilets shown at top of escalator this way. Out of order!!"
• "Most of the aisles were not accessible as everything was on the floor."
• "Most of the elevators didn’t work, both the walk on ones and the lifts."
• "Click and collect sign not visible to see where to drive to collect groceries."
• "Today I go in and there are confusing barriers everywhere with entrance flaps that either don't work or are just unreliable."
• "Travelator from upper car park broken so long queue out the door of the store to take the only working elevator back up after shopping."

Parking Facilities

Pros:

• "Ok for parking if you go at the right time."
• "Decent size Sainsbury's. Parking available which is a plus."
• "It has loads of parking which is free if you have done shopping with them and give them the little plastic card at the checkout or service desk."
• "Easy to shop there with the scan and go facility, also free parking for shoppers."
• "The large car park on two top floors of the building can be reached via travelators as well as escalators."
• "Easy parking, which can be free if buy items from sainsbury."
• "The car park in High Wycombe is covered (except the top floor) so you can load your shopping without getting wet, which is a big bonus."

Cons:

• "Dovecot Car park lifts which are still owned by Sainsburys ..not working again."
• "£1.50 to park for 2 hours max stay (3 hours FREE in the city I live in) but thankfully it was fully refundable at checkout."
• "Watch out for the car park machines. Sometimes they don't work and when the barriers close in the car park (when the shop does) you have to use the one by the premier Inn entrance, which is a bit dodgy at night time."
• "Be aware however, that since the removal of car park entry barriers, it makes it MUCH easier to assume that the parking is free for your entire stay, and that there is a MAXIMUM 2 HOUR limit on your stay."
• "Nightmare to get your shopping back up to the carpark."
• "The only downside is you have to pay for parking( £1/hr) If you don't buy under £15."
• "The fact that you are forced to spend £15 just to park here is ridiculous."

Customer Service

Pros:

• "Everybody extremely helpful, even to carrying a very large box downstairs and outside."
• "The majority of the staff are helpful and very pleasant and friendly."
• "Staff very helpful and polite."
• "The staff are knowledge, polite and friendly."
• "Very helpful staff, especially at the pharmacy - the lady in charge guided me, a tourist, to the right hospital for my dental issue and prescription for medicines."
• "Staff helpful store clean and well laid out, shelves stocked."
• "Staff is always helpful and willing to assist."

Cons:

• "Argos staff were neither good or bad. Just neutral."
• "Pretty poor example of a Sainsbury's. Store is in poor condition and staff are usually found chatting in quiet corners of the store."
• "The store manager needs some additional training."
• "Used to be a nice place to shop, now feels like you’re entering some kind of prison."
• "The cafe is not great though and you're often waiting at self checkouts because staff too busy chatting."
• "The assistant was busy chatting instead of helping customers at the self service tills."
• "Some staff and managers are very inexperienced or rude, when it comes to deal with a problem."

Product Selection and Quality

Pros:

• "Massive market with a variety of options for most, if not all, dietary needs."
• "Much better selection than the competitors."
• "Plenty of choice and some good bargains."
• "Always a good choice of fresh products."
• "Great selection of goods with and Argos inside as well."
• "The veg and fruit are generally good quality and the chilled cabinets usually well stocked."
• "Good amount of produce, both fresh and frozen."

Cons:

• "NOT ONE OF THE BIG FOUR ANYMORE."
• "You will find sainsburys very over priced and expensive compared to other supermarkets."
• "Poor selection of products."
• "A bit soulless and barron to be honest and conveyer system not nice to use."
• "Pretty poor example of a Sainsbury's. Store is in poor condition and staff are usually found chatting in quiet corners of the store."
• "Some very disappointing and poor quality meals( eg Taste the Difference Steak Casserole + Dumplings and paella) and goods (eg tiny green sponge scourers) compared to previously☹️"
• "Sainsbury 's is getting worse. No staff to ask questions. Shelves empty or only half full."