Lidl Reviews Summary

Store Layout and Cleanliness

Pros:

• "It is very clean, tidy and organised."
• "Very small supermarket. But it is very clean, tidy and organised."
• "New shelves recently fitted which will increase capacity and number of product lines."
• "Nice store, good selection of products and staff are available to ask questions."
• "Enjoyed visit, usual unexpected homeward and DIY your not expecting so spent more than anticipated, and some stuff at really good value compared to other major competitors."
• "After shopping at Tesco's and Sainsbury's for many years I have finally found Lidl and would recommend them to everyone."
• "The aisles are very narrow and almost always filled with clutter, difficult to get down if you have a trolley."

Cons:

• "The whole store is messy. Empty cardboard boxes and other rubbish on the floor, unwanted items left by customers everywhere."
• "The store was shabby, untidy and the shelves had gaps in stock."
• "Shop is to small you have to que down the small aisles meaning people can't shop."
• "The place is getting slightly cramped because of displaying more goods."
• "It's small and cramped, probably fine when it's not too busy."
• "The shop is dirty and stinks."
• "Shelves are either empty or filled with empty boxes, staff is rude and pushy."

Customer Service

Pros:

• "Staff are very helpful and patient."
• "Just met the loveliest cashier ever - Veruczila??!!! Honestly one of the most warming, kindest interactions I’ve had while paying for my food shop."
• "Everyone of them I've interacted with has been friendly and helpful."
• "There's a new team of male cashiers in Maidenhead now they have great customer service skills for the last few weeks it's been a pleasure they are friendly always smiling."
• "Thank you to Velencia for her bubbly and warm checkout service."
• "The young lad working the till was also very pleasant and efficient."
• "I find your staff super amazing, if something I can't find there is always someone to help with simplest requests."

Cons:

• "Never known a ruder woman in my time shopping."
• "Baskets are dirty and quite a few staff are rude."
• "It's the staff, they are beyond useless, slow, rude and a joke!!"
• "Staff at this branch are very unhelpful, always queues at tills with no others being opened."
• "Unfriendly stressed manager, very busy."
• "Staff cannot be bothered to be polite or friendly to the customer."
• "Got to till, no eye contact, no hello, no plse or thank you."

Parking and Accessibility

Pros:

• "Nice parking area."
• "Good parking size (free for 2 hours)."
• "Small car park, but the turnover is quite quick."

Cons:

• "Parking is mayhem, mostly because people just stop and leave their cars on the side of the car park even when there are plenty of empty bays."
• "Often the car park is very busy."
• "The only downside is that the car park is always packed and I always have to park across the road in the retail centre."
• "Only drawback is the very restricted parking."
• "Car park is also too small, especially as the space is shared with Lok’n’ Store."
• "The lot is small and at peak hours and during most of Saturday the entrance/exit is very congested."
• "Car Park is ridiculously busy, cars parking everywhere."

Checkout Experience

Pros:

• "if there's a long queue, the staff are so efficient you never have to wait long at all."
• "You have to enter into the sport of it when it comes to the checkout process...but you always leave with a smile on your face after realising how much less you have spent than anywhere else!"
• "One member of staff simultaneously running TWO back to back tills. Poor guy looked exhausted. He nevertheless managed to be efficient and polite."
• "I got my evening meal and some drinks after a busy day. shop was quiet and got served quickly by a friendly staff member."
• "Professional staff at tills."
• "Very pleasant checkout assistant."
• "Friendle staff, tidy shop, fresh produce."

Cons:

• "Very slow queueing for checkout."
• "Long waiting times..."
• "There is no self scan therefore when you are only buying a few items you have to queue with larger trolleys."
• "Always queues at tills with no others being opened."
• "Worst shopping experience, cheap food but queues often take 20-30 mins as they don't put enough staff on tills."
• "The ques are terrible in this branch."
• "the time queing is long, like they never have enough staff."