Astrid & Miyu Reviews Summary

Piercing Experience

Pros:

• "The piercer there is kind, knowledgeable and quick! A painless experience!!"
• "She pierced with a needle rather than a gun which is so much better, almost no pain."
• "The entire piercing from start to finish was lovely, from the ladies behind the till to the piercer."
• "Jess did my piercings and was really professional and warm - she explained aftercare and answered all my questions really well."
• "The piercer was amazing and it was over in a flash! It’s healing well."
• "I got my second lobe piercings done by Kaiya and I couldn't be happier!!"
• "Piercing relatively painless. Day 2 and pretty much zero pain or swelling."
• "Bruna made sure I was comfortable and talked me through it step by step."
• "The piercer took time taking me through my helix piercing options as well as the whole helix piercing process."
• "Very professional and the least painful piercing I’ve ever had."
• "Bruna the piercing artist... Her warm, friendly and open attitude made me feel relaxed during the piercing process."
• "Fab experience getting my third hole and forward helix pierced."
• "My piercer did a great job and thoroughly explained the aftercare process."

Cons:

• "The lateness policy of '5 minutes' is not clearly highlighted online."
• "I wouldn't recommend going here, stick to professional and practiced studios where the staff are happier."
• "The jewellery change at this branch 6 weeks later and my ears got infected!! No cleaning of any kind before or after the jewellery was changed."
• "The head of the earring fell off which caused so anxiety about if it was all gonna fall out."
• "The earrings are still not healed and have been getting infected every week."
• "I was concerned when the lady was replacing it that it would be too small for me ear and tight."
• "The piercing was fine for the first few days and I cleaned it every day as instructed, However since Friday I’ve had excessive swelling to the right side of my ear."
• "Poor quality product- does not reflect price."

Customer Service

Pros:

• "The team in store were also very welcoming."
• "Both my sister and I had our ears pierced at the Bond St store, the girl who did it was super knowledgeable, put us totally at ease."
• "The staff were helpful and knowledgeable and really put me at ease."
• "Visited the convent garden shop on Saturday and was delighted by the experience."
• "The two girls working on the day were great, and couldn't have done any more to help me and my friends."
• "The girl who carried out the piercing was quick. The aftercare process was clearly explained."
• "Scarlet was super sweet helping me pick out my new bling."
• "Everyone in the store was friendly and professional."

Cons:

• "The attitude was negative and unwelcoming."
• "Training in customer experience is clearly missing; the overall staff attitude was unhelpful, rude, and unwelcoming."
• "I was handed an iPad and just told to fill it in with no explanation to what it was."
• "Considering how much it costs I would have expected it to have been packed better."
• "The staff weren't as attentive as I hoped and seemed more interested in the conversations they were having than supporting their customers."
• "I don’t think I could go there again. This is my second time going in there and the other lady who did my piercing for me was also blunt."
• "The customer service at Astrid & Miyu St Christopher's Place is excellent."

Jewellery Quality and Selection

Pros:

• "I knew that the jewellery would be so pretty."
• "A wonderful selection of dainty little jewels to pick from."
• "The earring options were really cute as well."
• "The jewellery selection and quality is EXCEPTIONAL."
• "Fantastic appointment with the piercer at Bond St store."
• "Great range of jewellery."

Cons:

• "I don't think the brand or jewellery is worth it."
• "The titanium options aren’t very nice they are very plain and boring."
• "It would be great if they did bigger sizes, I couldn't fit any for my Helix piercing."
• "I have had a severe allergic reaction to a pair of hoops I bought."
• "The jewellery was beautiful, well made and I got many compliments on it, but when it arrived it was muuuuuuch smaller than it looked."
• "Poor quality product- does not reflect price."
• "My earring I got pierced at the selfridges store fell out and the ear cuff I got as a gift snapped."