Astrid & Miyu Reviews Summary

Staff Service

Pros:

• "Bethan, the piercer, was so kind and talked me through the whole experience."
• "The piercer was amazing. This person went above and beyond to make me feel calm, relaxed, and informed about my piercings."
• "Bamela, who did the piercing, was very kind and reassuring. Excellent advice on aftercare."
• "Holly at the Bristol store was a super kind, knowledgeable, and professional piercer who went above and beyond."
• "AAMINA was the friendliest, kindest, loveliest, most passionate jeweler I have ever worked with."
• "Bamela was great! We did a jewellery change on my daith and a trigs piercing. All handled quickly and professionally."
• "Beth(piercer) and the A&M staff calmed me and were very helpful in explaining the process."
• "Geraldine was amazing, couldn't recommend more. She was so friendly, chill, and welcoming."
• "Charlotte made me feel really comfortable and did a great job with my two piercings."

Cons:

• "I didn’t feel very welcomed and I can’t say they made me feel comfortable."
• "Staff unwilling to help spent the whole time chatting in the back…When I had questions they didn’t want to answer."
• "My previous review got removed. The customer service in this shop was awful."
• "I had to come back over a week later as I had to remove them for medical reasons, and she kindly helped me putting the jewellery back and cleaning the piercings for me."
• "Three of us went for piercings on the same day, a total of 6 piercings (2 each). One was seen by piercer A. No physical problems to report there bar 1 stud breaking off."

Jewellery Quality

Pros:

• "Love the jewellery so much, such a wide collection and it’s all gorgeous."
• "As for the jewellery, it’s perfect - I’ve had it for a few months and the quality has been great so far."
• "Holly welded bracelets for my mum and I and they look great. The process was easy and quick."
• "High quality earrings which look great - my daughter is delighted."
• "They have many cute solid gold and titanium ear stud options, hard to choose one honestly!"

Cons:

• "Only two weeks later, the bracelet had fallen off and it was only by luck that I even noticed it on the floor."
• "Astrid and Miyu have a lot of beautiful pieces but beware, although the higher price point, the jewellery does not last!!"
• "The gal that pierced me used way too short of a post and my ear got extremely irritated."
• "All 4 of those piercings ended up with an issue: localised reaction and swelling, infection, rejection, all 4 studs breaking or falling off within weeks."
• "i love the atmosphere that you feel when you walk into the Neal Street location. The floor staff have always been welcoming and willing to help you with any questions, to picking out what you wanted."

Piercing Experience

Pros:

• "The store is lovely, the jewellery is very pretty and the staff are friendly."
• "Had an amazing experience at the Neal Street Astrid and Miyu getting welded bracelets."
• "Stylish and super clean piercing studio."
• "Couldn’t have asked for a better experience with piercer Holly at the Bristol store!"
• "The stylist Lola, was especially lovely. She was so helpful!"

Cons:

• "The first time we went we were a party of 4. 3 of us had ear piercings and one had a nose piercing. I had 2 cartilage piercings in one sitting, one of which fell out a few weeks later."
• "The post for one for one of them felt very short and as I told the piercer my other piercing had fallen out, this one was put on very tightly."
• "It has been over 2 weeks since I raised this with Astrid & Miyu and I still haven’t heard anything back."
• "I have had my last 2 piercings done at this store and can not recommend the staff and experience enough! The staff made me feel comfortable and at ease as piercings can be quite scary sometimes!"
• "Walked in on Friday to ask if they happened to have an open appointment for piercing. The store clerk was lovely and so welcoming, and they kindly squeezed me in."