Nationwide Boat Sales Reviews Summary

Customer Service

Pros:

• "The company were professional and friendly with a great variety of reasonably priced boats."
• "Throughout the process all the staff I had to deal with were fantastic, I was kept updated every step of the way and the process was really stress free and easy."
• "Every single person I dealt with at nationwide was really friendly and professional."
• "The sales team at Great Hayward were professional, friendly and extremely efficient."
• "The team at Nationwide Boat Sales were fantastic - as a complete boating beginner, they guided me through the whole process of buying a narrowboat, and were quick to respond to my MANY questions!"
• "Many thanks to Alba, Claire and Peter who were friendly, efficient and very helpful, and made the process smooth."
• "The staff were very helpful and friendly - a particular mention goes to Mandy who took me through each step of the process from viewing to completion."

Cons:

• "We were not kept informed throughout the whole process."
• "We were constantly left in the dark with regard to where our boat was or what was being done."
• "Our prospective buyers said you didn't call them back."
• "What an awful experience. I was quizzed heavily about my budget and found it very difficult to get any information."
• "After the deposit was taken they seemed to lose interest in us."
• "The broker I dealt with didn't know the marina at all, I asked several times for directions but only got a post code."
• "The company as a whole is very difficult to contact and for the most part avoids texts and emails."

Boat Sales Process

Pros:

• "The boat was sold fast and efficiently with no hassle whatsoever."
• "They actually sold the product to me by understanding my needs and working with me."
• "The buying process that was detailed on their web site was very helpful and clear."
• "Less than 4 weeks from our first contact to the boat sold and the money in the bank!"
• "Great Haywood Boat Sales took all the stress out of selling our boat."
• "Our boat was sold incredibly quickly for the price we wanted - the whole experience was pretty much effortless from our end."
• "We sold and bought a boat with Nationwide Boat Sales end of summer last year and couldn't fault the service."

Cons:

• "I have simply crossed the two boats I had on my possible list off the list without seeing them."
• "Are any boats really for sale at Great Haywood or are they just a bunch of time wasters?"
• "One boat was 5K above our budget."
• "It failed the survey. I asked for my money back, and again had to chase them."
• "Took far longer than necessary to get my deposit back."
• "Phoned to request a viewing of 3 boats... On arrival we were told the boats I had requested to view were sold."
• "Travelled 150 miles to see a boat listed on Appollo Duch with 'Vessel Condition - Excellent'. Boat was in a dreadful state."

Professionalism and Support

Pros:

• "As a first-time buyer I was very grateful for the professional approach and could not imagine the process being so smooth with a private sale."
• "Leeza and the staff at Great Haywood have been very helpful in the purchase of our narrowboat."
• "Mandy is very professional and courteous, she handled my recent boat purchase very well."
• "The most professional company that we have ever dealt with and nothing was too much trouble."
• "Their friendly, helpful, considerate approach helped us through every step of the way and their professionalism was amazing."
• "Special thanks to Lisa for keeping us updated every step of the way - and for making me laugh!"
• "We would both like to thank Mandy and Ellie for their professionalism and friendly assistance when they were bombarded with endless questions and phone calls."