Burger King Reviews Summary

Staff and Service

Pros:

• "Steven was very attentive and asked how our meal was which if I'm honest has never happened in a fast food restaurant before, was happy to help my son when asking for extra sauces and did not stop cleaning and tidying up the entire time we was there."
• "Steven was extremely helpful on our visit today, his customer service skills are fantastic."
• "Great experience today. We particularly have to mention Steven who could not do enough for us, extremely helpful and provided excellent customer service!"
• "Steven was a great help when it came to ordering the food and making sure all the tables were spotless. Friendly atmosphere so would come back in a heartbeat."
• "Came in today and was greeted by Steven who was extremely kind and helpful, he helped us sort our food order and assisted with queries regarding food allergy, he was constantly busy cleaning and helping customers and is a true asset to the company."
• "Steven helped us tonight with the new kiosks, he was very helpful and very friendly."
• "Steven was lovely, cleaned the tables straight after people had eaten and was just a genuine sweetheart."

Cons:

• "The staff is awful."
• "Staff are completely incompetent, ordered just 4 meals, all were wrong, items missing."
• "Absolutely awful service never get the order right"
• "bad bad bad really bad food from here but not as bad as the attitude from the staff"
• "Never stepping foot in this place again told can't order food at the till could only use touch screen can't pay with cash unhelpful and useless staff lazy and don't want to do sod all to help you never again stay away 😡😡😡"
• "Staff were nice enough but my orders been wrong 2 out of 3 times so far."
• "Rude staff, with no manner whatsoever"

Food Quality

Pros:

• "Foods lovely and never had things missing."
• "Food was tasty."
• "The store was clean and the atmosphere was nice."
• "Food was good, service was excellent and Steven was super helpful and very friendly."
• "Food is delicious & hot."
• "Food hot and order correct."
• "Food was amazing."

Cons:

• "The food was barely warm and items were missing."
• "We had 3 chicken royals the bread was hard and the chicken didn't taste nice at all."
• "Ordered the whopper meal... it was only tepid and not even hot."
• "Just got home from using the drive through and both our food orders were wrong"
• "Burger was cold with too much sauce."
• "Food didn’t taste very fresh."
• "Food was cold. Burger buns were dry and falling apart."

Price and Value

Pros:

• "It's a good option to call here for a burger, much easier than visiting the OTHER burger chain in the town centre."
• "Food is pretty cheap if you use the burger king app."
• "Really good meal today. Burger king is quite expensive overall but I had the new chimichuri chicken burger and it was brilliant."

Cons:

• "I only have two issues which are the price; a bit too high in comparison to KFC and McDonald's, and also the lack of variety on the menu which could have a lot more."
• "Rip off food.....expensive.....12 chips in my bag and chicken royal, tasteless"
• "Tbh I think it's disgusting how they charge so much for such little food... kids meals nearly £4 and all you get is 4 nuggets chips and a drink...I think you should get more nuggets for the money you pay."
• "Over priced for what you get.. 2 burger meals for almost £17"
• "Very expensive £38 for 2 adults 3 children."
• "£7 is a lot and it isnt good value at all."
• "Like this place wasn’t expensive enough now you have to pay 30p for sauce what a joke! Food isn’t even worth the money let alone the sauce!!"

Cleanliness and Atmosphere

Pros:

• "The whole place was bright and modern."
• "It was absolutely spotlessly clean."
• "Plenty of space to eat inside safely today."
• "Really good standards covid strict, the drive thru is fast and efficient. In side is inviting had a lovely hot meal there."
• "A nice clean restaurant with convenient access and plenty of parking."
• "Tables were clean."
• "Steven made us feel welcomed, showed me how to use the screens. He ensured our food was good and was seen working hard to keep the restaurant up to a high standard."

Cons:

• "The two double sets of doors are always open and don’t close on their own meaning on cold days the dining area is cold with a draft flowing through."
• "The kitchen looked a right state"
• "Usually filthy, tables not cleared, food all over the floor"
• "The floor was soaking wet."
• "The milkshake machine is off more then its on."
• "Awful! Burger King has gone down hill rapidly.. visited here today. Cold food. No bbq sauce. Dirty tables. Dirty self order/pay machine."
• "Drink machine was broken and it was a bit dirty."