Nationwide Windows Reviews Summary

Fitting and Installation

Pros:

• "Carl and Ian attended my home today to fit replacement windows and doors. They were both efficient, professional and courteous."
• "Had my Windows fitted by nationwide yesterday and could not be happier with the service they were fast efficient and very friendly."
• "Excellent fitting from Carl Crossley and partner today. They arrived on time and carried out the work efficiently and sensitively."
• "I had amazing service and expertise from the fitters, Eric Gamble and his son Lin. They were professional, polite, friendly, clean and perfect! Would recommend them over and over again!"
• "The fitters, Ian and Carl, were very friendly and helpful and the quality of their workmanship is excellent."
• "Thank you to Keith, Nath & Dean for fitting a new front door this morning. You completed the job efficiently."
• "Both Ben and Josh did a fantastic job of removing and replacing old windows with new ones. Excellent and professional they both are."

Cons:

• "Second time cancelling fitting of windows on the day, with lame excuses and no regard to the inconvenience, frustration and work clearing rooms in preparation for the fitter."
• "They came out to install all windows, which they did, but arrived with one broken glass window. was told it got damaged during transport and had to use it anyway but it would get replaced. 3 phone calls later and still not fixed keep getting fobbed off."
• "Frustrated by the lack of response to a window which isn't fit for purpose. I've been waiting since January for this to be resolved only to be told that the part is on order."
• "Have waited over a year for a new window but hasn’t happened."
• "Your last visit caused damage to my french doors. They are not secure and now water is getting into my living room through these doors when it's raining and this cause damage to my floor."
• "Awful company! I have been waiting two years for a door to be fitted!!!"
• "Was supposed to fix window today, already been waiting a month and now they have said it's going to be at least another 2 weeks."

Customer Service

Pros:

• "They cleaned up all the mess took the old door and frame away and they were very professional throughout the whole process!"
• "Very professional, helpful, friendly team that fitted my windows."
• "Friendly team. They protect your items with dust sheets. And clean up after themselves. A pleasure to have to fit windows and doors."
• "I therefore highly recommend this firm."
• "I have no hesitation in recommending your company to future customers."
• "The two fitters Aaron and Ricky were professional, well mannered and did a great job."
• "The two fitters at Nationwide (Scott & Adam)... worked non-stop, cleaned up after themselves and were most personable."

Cons:

• "Terrible customer service."
• "One star less for the woman I spoke with on the phone prior to them being put in... she was defensive and to my mind rude and unhelpful."
• "Never get anyone on the phone, only answer machine, and no reply to massages."
• "Poor quality windows and poor installation. Windows doesn't open and close smoothly."
• "Cannot recommend this company, actually think they should be stopped to do business."
• "Absolute joke of a company. Came with cracked glass... and a door that looks like it has been fitted by a blind man."
• "AVOID THIS COMPANY AS ONCE THEY HAVE YOUR MONEY THEY WILL NOT CARE ABOUT YOU AT ALL!!!!!!!"

Professionalism and Workmanship

Pros:

• "I have just had new windows and doors fitted by will/paul t6 and was very satisfied with the standard of work and they were very pleasant and considerate, I sincerely recommend them."
• "Brilliant service really pleased with the job they done and the quality of the work and the new windows."
• "We've just had Will, Paul and Buster come and do our new window fittings and they were lovely company, very professional as well as efficient."
• "From the moment we contacted them through to completion the service has been excellent."
• "The quality of work was excellent and also they wouldn't go home unless they had finished the work."
• "Carl Crossley... polite efficient and knows what he's doing."
• "Just like to say a big thanks for the lads who fitted our windows this week (John and Keenan) nothing was too much for them, very helpful and knowledgeable."