Midland Karting Ltd Reviews Summary

Customer Service

Pros:

• "The sales team were lovely to deal with and as I said before, I already planned on coming back but with that customer service, I can see myself regularly coming back."
• "Staff were really friendly and helpful."
• "Once again absolutely delighted with the staff very friendly and helpful nothing is too much trouble for them."
• "The staff was incredibly friendly, making the experience enjoyable from start to finish."
• "Staff were amazing especially Marcus and Kian."
• "All of the staff were lovely and helpful."
• "The staff members that dealt with us were very friendly, helpful, professional and engaging."

Cons:

• "There was about 6 martials/mechanics whatever. not one was friendly or helpful."
• "The customer service for this place is a joke, I've been trying to get in contact with them as I want to have a go on their track and I've been on hold for around 30-45 minutes despite being 1st in the queue."
• "The staff are friendly although lack some of the slick professionalism you find at many Karting tracks."
• "Absolutely horrible slander given towards me and my friends."
• "customer service was terrible.me along with other friends were treated like utter rubbish."
• "Unfortunately for us where it lacked and why I've marked it 3 stars instead of 5 was for the friendliness and attitude of the staff."
• "Terrible experience, staff have no idea on what’s going on absolute mess at midlands karting."

Track and Karts

Pros:

• "Karts are good quality and very responsive."
• "The track is really good with tight corners and faster straights."
• "the main track with their new Karts is pretty decent layout and the Karts are pretty good."
• "Pretty powerful karts. Good outdoor karting."
• "Midland Karting is one of the best value circuits in the area, being outdoors it gives a different perspective to the many indoor circuits in the area."
• "The track runs clockwise and was a good mix of left/right turns, chicanes and hairpins."
• "The track and karts are great fun in both dry and wet conditions."

Cons:

• "The camera recording of the session, which started rolling before I was in a kart, and ended when I was out of the kart was only 26 minutes long."
• "I got given a kart with an awful front left tyre that understeered around right hand turns and bogged down."
• "Karts were very slow and old, not very well maintained."
• "The track was too narrow not allowing for overtaking."
• "The karts were a bit tired and tyre’s were extremely bitty and worn, traction on corners was limited and the brakes only seemed to operate on the left side, not that fast either."
• "The safety of the place is also fairly poor, the outline of the track is not stable and the wall protections (stack of tyres) were very badly maintained and not fixed in position."
• "The track was okay, but the corners weren't the most enjoyable (in reverse), not the biggest of tracks and the track surface was poor."

Value for Money

Pros:

• "The value for money and events we had were really fantastic."
• "Went here today with a groupon voucher and this made the experience very good value for money."
• "First off these guys are such good value for money compared to other tracks."
• "The only downside is the number of people you can have on the track, with it being max up to 10 people at a time, for the price we found the experience good and would recommend for people to try out and have a good time."
• "We arrived quite late on a Thursday night and only paid 22.50 for 45 minutes which I thought was really good."
• "The 270cc Karts were fantastic, lovely feel and 1000x better than most venues."
• "Great fun. My son had a voucher from his birthday to use."

Cons:

• "The session did seem too quick to be 40 minutes."
• "I'm not sure if it's because I booked through Groupon but I was supposed to have 40 minutes of track time, but was called in to end much earlier than that."
• "We had paid for 40 mins on track my son got 15 and they never even offered discount."
• "The only reason it's not 5 stars is reduced track time, plus being lied to about it."
• "Overall cannot recommend the place, the low price is not justified by the low level."
• "Overall, I was disappointed. The website gave a good impression and implied great value for money. Very oldskool."
• "Would stay away at all costs!"