Pool House Veterinary Hospital Reviews Summary

Staff and Service

Pros:

• "These vets always have the interest of the animal 1st, and have always been fantastic."
• "Always been seen very quickly and the staff are so caring and understanding."
• "The veterinary Ian & his staff were remarkable."
• "Staff were excellent and very informative explaining what and why it was so serious."
• "Every member of staff is so welcoming, warm and friendly and been reassuring when it was needed."
• "The staff here are truly amazing. They really helped us through a horrid time when our cat layla was hit by a car."
• "The staff are friendly and professional and care for their patients as if they were there own."

Cons:

• "Bad experience at this vets. Not prepared and spent less then a minute with him."
• "Vet was anempathetic, rough with our little baby."
• "Absolutely disgusting vets....receptionist very rude."
• "Would not take any pet here. Only to be told the cat was doing well and the owner had been informed. I find out the same day had been PTS."
• "If you love your pets find a vet that cares. This practice only has one aim and that's to make money whilst maintaining poor standards of care."
• "The worst, uncompassionate Vets. Disgraceful."
• "Had a bad experience at this animal hospital earlier this year which upset both me and my dog."

Facilities and Accessibility

Pros:

• "The inside was clean and tidy and the examination room was too."
• "Very clean and doesn't smell like a vets hospital."
• "The premises are clean and there is plenty of parking."

Cons:

• "I have no idea where the sat-nav was taking us on the dark evening, we were by a car repair unit and the magic words came out - you have reached your destination."
• "The only downside is that if you're trying to find the building on the small country road it's on, the entrance on the one side is completely hidden by hedge rows."

Cost and Insurance

Pros:

• "Just a bit pricey tho, however it matches the quality given."
• "Great service. There vets are always really kind and helpful. Usually get appointments quickly. Not overpriced."
• "Also good insurance policy for your pet, you just never know when you're going to need it."

Cons:

• "I have to be honest and say the costs are astronomical but thankfully she's insured."
• "One star too many. Awful service since IVC have taken then over and all they are interested in is the money."
• "If I could give 0 stars I would. All dealings with these vets have been appalling. There is no compassion in the receptionists and all they seem to care about is the money."
• "Tamworth the vets what £110 of me to take the poor cat to them even though it wasn't mine."