"Really helpful staff, especially Andy. He provided us detail and options for the work that needed to be carried out."
"My daughter's car had a fault light which we needed to get fixed as soon as possible due to her driving test the next day! All staff were friendly and extremely helpful."
"The staff are happy to discuss any other issues, and, you get sound trustable advice."
"Absolutely outstanding service! My car was diagnosed and repaired within the space of a few hours."
"Andy took very good care of me when I came in for my mot and full service. Extremely professional and friendly."
"Professional and friendly staff who took the time to explain how the MOT and service operates at that branch."
"Staff were friendly and professional, excellent customer service. My car was MOT'd at the correct time and I was on my way an hour later."
"Very thankful you were open as the battery on my car was letting me down when leaving for work. Excellent and Thank you very much. Really recommend you."
Cons:
"Don't use Halfords auto centre for MOT in Redhill, the customer service is awful, I mainly dealt with George the way he speaks on the phone its awful and very condescending."
"After they messed up and I was without a car for almost 2 days, Andy - who is an extremely rude little man."
"Appalling service, avoid if you can! After another 40 minutes all the guy had done was to take one wheel off."
"I was served by Andy and he was polite, friendly and professional. Gave good advice on car maintenance especially as my car is diesel and he was not pushy."
"Only one downside was oil smudges over all handles and in car"
"Very poor customer service, which is typical for these types of businesses. I certainly wouldn't use them again based on customer experience."
"Very poor service. My MOT failed and I was surprised to see the overcharged quote for them to fix."
"Extremely arrogant team, non-user-friendly, with poor knowledge of car model specifics."
Quality of Work
Pros:
"The price you pay on the www is the price you pay unlike some companies."
"Great service, but, they forgot to reset the service light so had to drive back and have that done the following day."
"Very pleased with the service and quality of work done on my car."
"Had my MOT test done and required two new front tyres but only as an advisory."
"Car fixed when they said it would be. Mechanic recommend an additional service, which really helped."
"Advised of any possible problems and given solutions with a quote."
"My car unexpectedly failed its MOT last week and the guys at the garage were able to carry out the necessary repairs and re-MOT my car in less that 24 hours."
"I have, for the second occasion, collected my car from the auto centre after a successful repair."
Cons:
"I've been using them for over 4 years now with various cars. Recommended."
"I always use to take my van here for service, repairs and Mot but always problems from non professional mechanics."
"Brought my car in for a brake fluid change that unfortunately went horribly wrong."
"I used Halfords in 2019 for a small repair and I was so impressed with their service at the time, I went back in 2020 for my MOT where the car passed with flying colours."
"I have a 2005 Ford Fusion, which was due a service and MOT. Had £500 work done (brakes etc)."
"Halfords tested my battery 3 times and told me it was fine every time."
"after having my mot done here all i can say is they are only interested in money telling me my bush and pins needed doing and would cost me over £550 to get it done and put that on my mot certificate."
"I only brought my car in for Full Service and my car was crashed, dented and my light broken by your repairers."