AAT Advanced Auto Technik- Service & MOT centre Slough Reviews Summary

Service Quality

Pros:

• "Very very pleased with service and honesty."
• "They were very friendly and even sorted out our problem for free within 20 mins."
• "Recently had some work done here and can definitely recommend this garage, professional and friendly team with vast amounts of knowledge."
• "Excellent job done on my brakes Nick and his team always do a good job on my cars every time."
• "The team is competent, reliable, and always goes the extra mile to make sure I'm delighted with their job."
• "They spotted a few issues that I hadn't even noticed and fixed them quickly and efficiently."
• "They give very competitive quotes, carry out work to a high standard and are very knowledgeable."

Cons:

• "Scam garage, avoid!!!"
• "After speaking to the garage they told me, pads get week and therefore have to be replaced. COMPLETE NONSENSE."
• "Also no video inspection service was provided."
• "Think they can scam people with their '15 years experience'. Dishonest garage."
• "Waste of time! for 1 whole month empty promises of coming to see my car as the engine had died."
• "Gave my car for alignment and when i got it back, it was worse than how i left it with them."
• "They are not good in fault finding and just want to do service that any garage can do."

Customer Service

Pros:

• "Very helpful, quick, efficient and friendly service."
• "Answered emails promptly and were extremely helpful with respect to pick up and drop times."
• "The Gentleman at reception was polite and patient whilst putting up with my various questions."
• "Very professional and even sent me a video of the work needing to be done on my evoque."
• "Communication is good, both by phone and by e-mail."
• "Staff was very friendly and patient took their time to explain the repairs to me in detail."
• "Staff are helpful and friendly, and a nice waiting area."

Cons:

• "Called up day before and was told to come in for 10, got there for 10 and was told to come back at 13:00 even though I asked the day before if I’d need a booking."
• "Absolutely useless say they are open til19.00 but can’t do anything after 18.00 without an appointment."
• "The boss never kept me informed of the progress when the car was due and I kept chasing thereafter."
• "Also they charged me more giving me the invoice and me asking for an explanation."
• "kept my car for a week without doing any work. typical asian working class style unorganised"
• "just trying to rip off money from people during pandemic and limited income."
• "I have lost trust and will not recommend service to anyone."

Value for Money

Pros:

• "Very reasonably priced as well."
• "Prices are fair and advice given is honest - so I would recommend this company without hesitation."
• "Their prices are also very reasonable compared to other garages."
• "All work was carried out on the day and to a level hard to find locally for a very reasonable price."
• "They don't talk down to you, they don't try it on and I don't think they can be beaten on price."
• "Very reasonable pricing... I respect the owners as they don't try to rip me off at every opportunity."
• "The prices were very reasonable and it was nice doing business with people that know what they're talking about."

Cons:

• "They gave the money back for the parts but not for labour.. very very unprofessional garage."
• "The main dealer advised me nothing is wrong with your brake pads! government MOT ruling is 1.5MM minimum required on the break pads."
• "The lubricant used was not genuine ford this is contrary to their ad in the local Slough paper."
• "They lost one wheel nut and the key for my tyres."
• "Charged more that deal come to with NICK originally, car damaged whilst with them and not mentioned at time of pickup."
• "They gave me cheapest quote for cambelt with water pump... AAT charge me £1000 for all their work."
• "I booked my car for a service and mot and was the first one to arrive at 8am. 5 hours later I'm still waiting."

Reliability and Trust

Pros:

• "Been going to AAT for years now. They collected my car from Ruislip and still work out cheaper than my local garages."
• "I just bought this car (BMW M5) and was recommended by my friends that AAT carry out a health check. They know these cars really well and gave me an honest review."
• "I travel over from Surrey as they are always helpful and do not rip you off which is more than I can say for other garages."
• "Excellent and trustworthy garage who provide a much appreciated pick up and drop off service."
• "I would definitely recommend AAT to anyone looking for a reliable and trustworthy garage."
• "I have been scammed in the past, but I honestly feel a level of trust and mutual respect with the guys here at Advances Auto Technik."
• "I trust them with my car and wouldn't hesitate to recommend their services."

Cons:

• "IMAGES ON SITE ARE FALSE, SITE SHOWS BEAUTIFUL WORKSHOP WITH CAR LIFTS, IN TRUTH THEY WORK FROM ONE DOUBLE DOORED SHED THAT IS IN APPALLING FILTHY CONDITION."
• "He also returned my car in a filthy state, did not give me a full breakdown of the cost of replacement parts nor did he show me the brake pads he had replaced."
• "instead of being honest fixing the car there and then, they decided to cheat me out of my money."
• "Last month we did full car servicing which amounted to more than £250 and 2 days later our car shows 'Battery Alternator Issue'."
• "Repoff cherper at own dlere wont e teted if am thick just becus am a woman they took the lead off the starting motor."
• "I received a video message explaining my car had failed its MOT and detailed the work that needed doing... he admitted that some of the work was not needed."
• "I went to get my service done from here first time and after a few days I kept getting ‘low brake fluid’ signs appear on my car."