Address: 112-114 London Rd, Highfield, Sheffield S2 4LR, United Kingdom
Phone: +441142760002
Rating: 4.8
based on 159 reviews.
Customer Service
Pros:
"Staff, friendly and knowledgeable. Not pushy, willing to show you a range of cameras and lenses."
"Very good customer service. I have bought from them before and they give good advice and are easy to contact direct and talk to."
"All the staff are very helpful and friendly and know photography."
"Within 15 minutes the guy had the camera up and running and didn't charge me a penny."
"Did a click and collect. Very impressed with the service. Email next day telling me it was ready."
"Absolute pleasure to work with this shop. Called on Friday for a lens, paid and received it on Saturday."
"All the staff are professional and courteous."
Cons:
"I shan't use them again due to this manager's attitude."
"Shocking customer service! I took my 2 year old to have her photos taken for a passport."
"I was about 10 feet from them both, standing hopefully waiting to be served when Ian turned to me, looked me up and down in an obvious and dismissive way, and turned away from me to chat with the other man."
"Sadly very badly let down on my last visit - the service was not only bad but appalling."
"This isn’t the first time Ian has spoken to me in a dismissive way which is one of the reasons I don’t go into the store very often."
"They have staff of about 7, but they don't serve anyone. Waiting about 8 minutes! Ridiculous!"
"Terrible service. Took my camera in with a view to buying a Gimble, however they wouldn't show me how it worked with my particular model camera."
Product Quality
Pros:
"The equipment I've purchased has worked exactly as described."
"Lens as described. I attached it to my Canon and took some shots; came out murky with colours not right."
"Both items were described as being in Excellent condition, on receiving the items however I would say that they were almost indistinguishable from new."
"Really good value, and in perfect condition!"
"I can honestly say that the quality of the products is second to none."
"The camera lens that was rated excellent is that 100% - it looks like someone has opened the box, looked at the manual and closed the box again."
"Obviously the bags to be of outstanding quality."
Cons:
"Negatives came back with processing errors. Lines and white and dark blobs. Not my camera!"
"Purchased a £500 Canon bridge online from Harrisons and then discovered a problem with the camera."
"Got a nice used lens at a good price, however, I asked if the lens stabilisation worked with the camera stabilisation and was told it does, but it doesn't."
"One of the eyepieces had a manufacturing fault. They exchanged it with no quibbles."
Price and Value
Pros:
"Best price on the Internet for the lens I wanted."
"Thanks guys, sold my DSLR via your online portal, you quote a great price for the camera from the pictures I uploaded."
"Great price, next-day delivery, very smooth and hassle-free experience."
"Probably the best price for used items. Accurate photos and item descriptions."
"The price was very good up to other sellers."
"Hard to believe the quality of the photo albums for such a modest price."
"The delivery was fast (22hrs) and the most important: genuine UK product for a very competitive price."
Cons:
"Their loss. It's cost them almost £840 in a lost sale."
"Harrison's still being stuck in the old school snobbery attitude... once you bring out the pound notes though their attitude soon changes but that's not the point."
Accessibility and Convenience
Pros:
"The shop has secure parking but is also on main bus routes."
"On site car park accessed from a side street, you need a code from staff to exit."
"The delivery company allocated a one-hour slot for delivery - brilliant! Able to nip home from work to receive it."
"I chose next day DPD delivery and my binoculars arrived, well packaged, at 10am the following morning."
"Delivery was incredibly fast, even though I didn't pay for next day delivery."
"They offer a reserve and collect within 48 hours service."
"The store’s layout was clean, well-organized, and aesthetically pleasing."
Cons:
"London Road is very busy and not very good for parking; best to visit using one of the frequent buses."
"I needed to amend a delivery address but couldn't get through on the phone... received no response."
Staff Knowledge and Expertise
Pros:
"Staff are knowledgable in their field and are polite and friendly to deal with."
"The staff are very knowledgeable and efficient."
"These guys know what they are talking about... Excellent customer service. Would Highly recommend."
"The lady who helped me to find the right camera was helpful, knowledgeable and not pushy."
"True experts on hand. Plenty of available new and used equipment for all budgets."
"They know their business and while you could buy cheaper on eBay, these people have inspected their items and offer a 12 month warranty."
"Absolutely brilliant, very patient, knowledgeable in all aspects from old school to the technological break-throes of today."
Cons:
"All they're interested in is you buying what they sell. They don't want to put in a repair for what you've brought to them."
"This is the second time I've been in to check out tripods and heads, only to be completely ignored by the staff on both occasions."