Shipways Estate Agents Harborne Birmingham Reviews Summary

Customer Service

Pros:

• "We had excellent service from Elton and Charlotte, They gave good advice and followed up our queries quickly and effectively."
• "Both Elton and Charlotte exceeded my expectations and were highly professional, courteous and dealt with every issue to my satisfaction."
• "Elton and Charlotte have been absolutely superb. We’ve had a difficult set of circumstances trying to let my property but they kept me updated every step of the way and never lost hope."
• "I'm really pleased with how quickly Charlotte was able to help me find and rent my first flat!"
• "Elton and Charlotte went above and beyond to ensure everything went smoothly for me; it is experiences like this that helps create a lasting relationship."
• "The staff at Shipways are friendly and professional."
• "I had the pleasure of dealing with Leah at Shipways. She ensured the letting of our property was as stress free as possible."

Cons:

• "Got harassed by phone calls 4-6 times a day, mess ups with appointments and being put through to different sites."
• "Not trustable at all. They told me that they’re going to hand over the apartment ready and when I moved in I found nothing changed."
• "Just as useless as when I bought with them 2 years ago. Awful and properly informing and gloss over everything to make it seem like it'll all work out fine so you go along with them."
• "I lost count of the number of times I rang to office only to be told that Lauren was 'out at the moment but can ring you back later', but never received a call."
• "Absolutely disgusting ignorant people representing this business."
• "They never answer or return calls (even when they explicitly promise to)."
• "Worst service. Slow response. Make landlords, tenants, guarantors work unnecessarily more than they should have."

Professionalism

Pros:

• "Attique knew the kind of property I needed and within a couple of days I was able to view and put down my offer which thankfully was accepted."
• "Can’t recommend the mortgage broker highly enough."
• "Shay's informative working style, coupled with her strong interpersonal communication skills, has guided me through the mortgage process with ease."
• "I had an excellent experience of dealing with Francesca Blyth when renewing the existing tenancy contract."
• "Shipways Estate Agent was knowledgeable, friendly, helpful and professional."
• "Cameron kept me updated with regular updates, the valuation was very accurate compared to the market prices, he was very honest and knowledgeable."
• "I let my properties with Leah Ladek and find her very professional, trustworthy and has a fantastic understanding of what tenants I am looking for."

Cons:

• "I have dealt with numerous estate agencies and lettings agencies both as a landlord and seller. But SHIPWAYS Harborne have to be THE worst, most unprofessional agency in Birmingham."
• "Fake appointments I do not know why they give you appointments and never turned up!"
• "Poor poor service... was let a property with a severe leak into electrics and ceiling, 3 months on no avail to repair being carried out."
• "They charge £3000 to sell your house, but they won’t do much for you."
• "Throughout all of this, despite clearly illegal practice on their part, I was ignored and belittled."
• "Unprofessional and unhelpful, never return calls and you're lucky enough to get hold of them they fob you off with blatant lies."
• "Just lacking in any professionalism."

Communication

Pros:

• "I would highly recommend selling through Shipways."
• "Excellent service from Elton and Charlotte. Our house was let quickly."
• "Had most wonderful experience while purchasing a property with Ashlee-Louise. She had been so helpful and also went above and beyond to make sure the sale went through."
• "I am very satisfied with their services from Charlotte and Elton about letting property, attractive prices and efficiency organizations."
• "From the very beginning I have been so impressed with the service I received from Elton and Charlotte at Shipways."
• "They were also efficient when updating us and would answer any calls or emails in a heartbeat."
• "Communication was excellent and I was able to text or phone outside of normal working hours."

Cons:

• "I am calling this agency for the past 3 days to enquire about a property, and their answer is: Ashley is dealing with this property, she is currently on the phone and she will call you later."
• "Not really sure where to begin. I rented a property with Shipways and right from the beginning it was a trauma."
• "It’s very difficult to get any feedback from them, after viewings, or offers etc."
• "Called to arrange a viewing for a property, got it booked but the agent never turned up."
• "I've never been called back and I've never been allowed to escalate it higher up bc they say its not possible?"
• "I would call and leave messages and no one would get back to me until the day I really got exceedingly upset 7-10 days after my initial call and not getting a response."
• "Unfortunately it has come to this. This agents just simply do not care."