Sainsbury's Reviews Summary

Store Layout and Accessibility

Pros:

• "A big sainsbury's with lots of choice."
• "Really big two floor sainsbury's, has pretty much everything you want or need."
• "All the rows and aisles logical and accessible."
• "The store itself is split over two floors (with an additional ground-level and basement for parking)."
• "Nice standard Sainsbury's. Some differences to the usual, it has a ground level and underground car park under the store, and two levels of shopping floor."
• "Large store with good range of products over two levels and Argos outlet inside too."
• "Very big Sainsbury’s got everything you would need, nicely arranged with large aisles and plenty of space to move around."

Cons:

• "The restaurant is no longer available."
• "There should be some directions to the entrance, exit and the direction to and from the shop itself from the ground floor."
• "Car park was rammed and only one disabled space which was occupied by a car not displaying a Blue Badge."
• "The toilets are dirty and the escalators rarely work."
• "Was not impressed that the staff member walked around with the product, barely attempted to get another member of staff to assist."
• "Shelves not complete and being filled during peak hours products unavailable tills unmanned during busy periods."
• "Very long-winded to get in and out of so accessibility poor."

Parking

Pros:

• "Car parking is free when you spend £10 or more, useful as you can shop in town and not have to use the main car parks which you have to pay for."
• "Parking is free up to half an hour and I believe you can also waive the price if you spend money in store."
• "The car park has a generous 3 hour limit which is great..."
• "Plenty of parking underground, show your ticket and you get it for free."
• "Free parking in attached carpark if spend £10 or more in store."
• "Decent size car park under store is pay on exit but free for Sainsburys customers..."
• "Huge supermarket selling a large range of product including a large fashion dept. Excellent free parking for patrons for three hours on two floors with immaculate spacious bays."

Cons:

• "Parking can be an issue due to its location in the town centre..."
• "The only downside is that the parking system is not as straightforward as it could be."
• "Went over 4 hours and got charged £10, our fault for not checking but this is daylight robbery."
• "The only down side is parking no spaces for families with buggies."
• "Bright new Sainsburys in the town centre but difficult to get in and out of in a car."

Customer Service

Pros:

• "Staff are legitimately lovely and make you feel actually welcome."
• "Shop and staff in both store and cafe are really brilliant."
• "The staff in this store are always very helpful at the checkout I happened to say to the cashier I was hoping to get a litre of bacardi as it was on offer another member of staff went away and found me one."
• "Staff always willing to help, a nice young lad called Jack in the bakery even helped me find something I was looking for elsewhere in the store."
• "Leon is a total star, best worker in sainsbury."
• "Great store, friendly staff, especially the security guy with dreadlocks who was very helpful, even though he was very busy!"
• "Always busy, the staff here have never failed to help when I needed it."

Cons:

• "Clueless, confused, jealous, miserable, grumpy, discriminatory and hypocritical managers."
• "The staff are quite unprofessional if you compare them with stores like Waitrose."
• "They have great selection of most things. It was let down at the check outs. The checkout staff kept talking and we were in the queue for longer than we should have been."
• "The majority of checkout staff are indifferent at best and sometimes disrespectful and rude."
• "Cashier talked to her colleagues the entire time she rang the shopping up."
• "Very disappointed with customer service... Came back empty handed and feeling insignificant & deflated by the staff's attitude."
• "Restaurant staff member Parris was extremely rude and unprofessional to both customers and her colleague."

Product Availability and Pricing

Pros:

• "The availability of the products is excellent, and I rarely encounter out-of-stock items."
• "Sometimes you get lucky and random stuff are suddenly on sale!"
• "Such a nice atmosphere and place to shop, have got to know most of the staff who are wonderful and always go the extra mile."
• "Store is well stocked."
• "Well stocked shelves, can get everything here. Clothes section is ideal."
• "Food stock is fairly good and a wide variety of merchandise, with garden, clothing, kitchenware, Argos, cafe, all on 2 floors."
• "Wide range of meals, snacks and drinks at good value prices."

Cons:

• "Only one split case of 1 litre Harrogate sparkling and no basic plain white toilet roll at all."
• "Shopping here turns out to be extremely expensive."
• "I visited the store this weekend and purchased a packet of 'taste the difference' vine tomatoes for £170 which were dated to last for another 5 days. On returning home, I opened the packet to discover they were all off, soft and squishy."
• "What came out was overpriced rubbish and today myself and my wife have been ill and we eat there together."
• "At 6 o'clock my visit wasn't improved by the lack of fresh produce..."
• "Lots of empty shelves. No stocks of regular items."
• "I find that Sainsbury’s is always slightly pricier than most other supermarkets and I don’t think the quality is any better either."

Additional Facilities

Pros:

• "Argos, dentist with lots of clothing and homeware options up on the 1st floor."
• "Inside there's a huge home section upstairs, along with clothing and electronics."
• "Now with the merge of Argos inside upstairs and also a kids learning centre and a dentist, there is so much going on in Sainsburys that you don't really need to go anywhere else."
• "Large supermarket with dentist, chemist, restaurant and clothes on 2 floors on top of a large car park with plenty of shops and restaurants just a few min walk from Welwyn Garden City train station."
• "Spacious, comfortable and modern cafe on the first floor of this Superstore, incorporating other outlets including Argos and a dental practice."
• "This branch has an upper deck with nonfood items including clothes, kitchen wares and appliances, and lately lovely Christmas decors."
• "Toilets upstairs and downstairs. There's also a lift and escalators."

Cons:

• "Used to have a good meat and fish counter, but this has gone since covid came along."
• "We had to wait over an hour on Saturday in the end we left. Never again."
• "Went to the sainsburys cafe, what a waste of time that was."
• "Awful, just awful service in the cafe this morning."
• "The standard of service has declined over the last few years."
• "Lifts have not been working for over 3 years, elevators regularly turned off and toilets are a disgrace."
• "Choice in meat was poor."