"Frank, the gentleman in charge of this area was so helpful!"
"(Lower earley)Staff are always friendly & helpful but this particular day i was helped by a young lady named jordan from the chilled side, so polite & very helpful.credit to asda"
"Good customer service. Polite and helpful."
"The Asda staff member on the click and collect is a credit to the company."
"Parcel pick up is done via computer in the foyer- 50/50 as to whether it's working but staff get it sorted quickly."
"I just want to say how amazing three members of staff were to me, my father and daughter, on Friday afternoon."
"Not sure why there are comments about rude staff on here. I've been going to this Asda for about a year now (a few times a week) and I have never come across grumpy/rude staff.. Everyone is really friendly :)"
Cons:
"loyal customer for 25 years (Asda, lower Earley, Reading, Berks) and I was treated so unprofessionally and rudely by the staff on customer services desk and by the department manager for returning a £4 bottle of fragrance with a receipt and same condition after 3 days, so shocked and upset."
"There are a few members of staff in this Asda that are very rude to customers."
"Had a problem with the delivery twice, both times it never showed up. Called the store and had a rude manager tell me that it was my fault when clearly i had no call from the driver the first time while the second time they wouldn't even answer the phone for a whole 45 minutes. Very rude staff and very poor service."
"The male staff member/manager behind the counter was coughing EVERYWHERE, without washing his hands or even bothering to pull his mask up and over his mouth."
"Always overcrowded with shelves out of stock most of the times. Understaffed for the demand and obviously they are stretched and rude."
"The gentleman who is billing today was very rude."
"Worst customer service staff (they actually just put the most aggressive rude lady there)."
Cleanliness and Maintenance
Pros:
"They clean the tables regularly."
Cons:
"Never any napkins except the odd scattered blue roll when there is any."
"Bowls available to customers were dirty; there were dirty utensils on the racks."
"Cutlery was dirty, coffee cold the 12 piece breakfast was horrible half cooked nightmare and when they found me ketchup the packets looked mouldy and grim so not happy wished I went elsewhere better of going to the carvery across the road."
"Lower earley asda cafe Had lunch here today and wow where to start cup for coffee still have sugar in it had to get it changed plates still had food on them even tho they had been wash all the folks and knifes were dirty."
"The cafe is filthy. All the tables are dirty and it's never busy whenever we come. The pizzas are nice though when hot."
"The lack of adequately cooked food, lack of hygiene and general poor service makes the risk of eating there just not worth it."
"Absolutely disgusted at the experience in the ASDA Kitchen."
Product Availability and Pricing
Pros:
"Great range of clothing and kitchenware."
"The prices at Asda Lower Earley are generally competitive."
"Asda is value for money, so totally recommend this place."
"Usually has my items in stock, staff always happy to get things down from high shelving if sold out on shelves and really good prices."
"Shelves were well stocked with good variety and choice of fresh food at reasonable price."
"The store itself has a wide selection of products, with the seasonal aisle offering a selection of novelty items."
"This is a large hypermarket that carry all your groceries needs."
Cons:
"Store seems to have nose dived in quality. Most food I want is out of stock most of the time."
"Absolutely no covid measures in place, so so so many people jammed into each aisle."
"Some items can be more expensive than at other supermarkets."
"Went especially to buy the cheese advent calendar. They had all sold out within 2 hours on the first day in store."
"I have wasted so much money over the years on the disgusting fruit they sell."
"You pay money for grocery delivery. Order arrives and half of order missing."
"Thought i would write this here as you make it impossible for people to contact you the store's shelfs are always empty especially the fruit shelfs but also many others."