Currys Reviews Summary

Customer Service

Pros:

• "Staff were good here surprisingly, the women, Jackie I think her name was selling fridges and washing machines, had great banter and was happy to help."
• "I was in Currys Bedford store earlier today, a big thank you to Adam (hope I have got the name right), he was super efficient, patient, and very knowledgeable."
• "All the guys I spoke to were lovely and happy to help."
• "Bryan from sales team approached us and offered his assistance. Bryan went above and beyond to help us to find our desired products."
• "The man who served me this afternoon in Bedford was very helpful. Demonstrating 2 bluetooth radio /CD for me."
• "First member of staff I spoke to was lovely and so customer focused."
• "A member of staff helped me find the correct printer etc, he was knowledgeable, friendly and efficient."

Cons:

• "Waited 40 minutes in store ready to buy white goods that we had seen 2 days prior there was no no staff present in the area."
• "Very difficult to engage with anyone for information."
• "Awful experiences 3 times in a row."
• "Customer service is abysmal."
• "The worst experience with PC Currys. Customer serive is terrible, they lying and don't know nothing."
• "Terrible service, purchased a tv which was was damaged on arrival."
• "Costumer service is bad. Staff are friendly and polite, but you’ll wait a lot to speak with someone."

Product Availability and Pricing

Pros:

• "Eventually I did find what I was looking for and at a better price than I thought."
• "Very happy with my new Sony OLED!!"
• "For products, they have it all and competitively price which is great."
• "Good place with some good deals."
• "The shop is as you'd expect, clearly laid out and clean etc. Pricing was quite good for a physical shop."
• "He even cut me a deal on the insurance."
• "Good range of consumer electronics of all sorts and better displayed than it used to be here."

Cons:

• "It's got a great range & looks great overpriced and only stock main brands."
• "Didn’t have the products I wanted even though they are displayed?"
• "Displayed devices and appliances are often out of stock, so the experience of choosing something to buy in-store in that visit can be frustrating."
• "Although our online check said the product we wanted was in stock, the assistant checked and confirmed that the actual item was not in stock."
• "Everything is out of stock."
• "Product on display but so called No Stock meant we couldn't place order."
• "Tried to buy a tablet. No stock."

Store Experience

Pros:

• "Love this shop, the staff are very friendly and always willing to help you out."
• "Nice store... good layout."
• "Clean and tidy electronics and white goods retailer."
• "Pleasant shopping experience 😄"
• "The experience was stress free, no over bearing assistant but it was easy to find someone when I needed help."
• "The staff are always so helpful and on hand to give you advice or answer any questions."
• "Their customer service, is one of the best that I have personally experienced."

Cons:

• "I approached the till as there was no one in store visible to help me with a query."
• "Plenty of choice but staff seemed to studiously ignore you, and stand in two's talking to each other."
• "The store is either poorly managed or understaffed."
• "If this is how the management team are no wonder the staff members dont care about engaging with customers."
• "The store was virtually empty but the assistants were still acting too busy to serve."
• "Their staff are always too busy talking to each other to help customers."
• "This store is very misleading with the table at the front with items to clear."