PureGym London Canary Wharf Reviews Summary

Equipment and Facilities

Pros:

• "They make it easy to visit and charge reasonable short term rates."
• "The gym floor is spacious and has good equipment."
• "It has plenty of each type of equipment and lots of spaces where you can do cardio activities."
• "Lots of benches, squat racks and machines."
• "Good gym, great machines on the upper level (I love a leg day here) also very good area for cardio and stretching on the ground level."
• "Layout is wide and spacious with more than enough equipment available."
• "Very nice and clean facilities."
• "Has 3 floors: cardio, machines, and freeweights area."
• "They have all needful equipment for a workout, it's always clean inside."
• "I love this center. It is spacious and lighting is really great."
• "This is a nice gym near to my home in canary wharf with a lot of equipment and very nice spaces, prices and programs are very flexible."

Cons:

• "The machines are worn out and clearly need maintenance (see photos)."
• "Update: the middle stepper machine has been broken for several weeks possibly months."
• "There’s only one of each type of machine, and there’s always a queue to use the kit."
• "Crowded most of the time."
• "Training material (free weights, yoga mats, etc.) are definitely lacking."
• "Definitely the worst gym ive ever been to in my life. they cram as many people as they can into it."

Cleanliness and Hygiene

Pros:

• "The gym is kept clean."
• "Access is easy, female changing room is clean, you can use studio space to workout when there’s no classes."
• "The facilities are clean, modern and well maintained."

Cons:

• "The most filthy gym change room I’ve experienced."
• "I've never been in such a smelly and poorly ventilated gym, it's disgusting."
• "No cleaning items provided so not very hygienic."
• "Fly infestation in the male changing rooms."
• "Worst gym I ever joined. Horrible cleaning conditions showers had mosquito inside and a horrible smell."

Changing Rooms

Pros:

• "The changing rooms are spacious too."

Cons:

• "The changing rooms and the area around them are also often smelly."
• "Been reporting nicely since the beginning of winter that the showering experience in males' changing room is not enjoyable at all."
• "Changing rooms (can only speak for the men's), are low quality. They always smell."
• "Badly designed men's changing area with the toilets at front before you get to lockers/showers."

Security and Safety

Cons:

• "NO HELP FROM PURE GYM MANAGEMENT. ALL VALUABLES REMOVED AND STOLEN FROM LOCKERS WITH PURE GYM LOCKS."
• "This gym is an accident waiting to happen."

Opening Hours

Pros:

• "Pure Gym at Canary Wharf is the best mainstream commercial gym I've been a member of in the last 20 or so years."
• "I'm so glad the opening hours have gone back to 24hrs!!!"
• "Also open 24/7 so it's pretty good for its price and it's also very clean."

Cons:

• "Unfortunately I'm having to downgrade this gym as Pure has recently cut the opening hours."
• "Used to be the perfect gym for me until they made the decision to change the opening times."

Staff and Management

Pros:

• "The staff at canary wharf pure gym are so helpful! Marina is amazing and her classes make you push yourself while having fun!"
• "Friendly staff and great quality equipment."
• "In the beginning I was a whopping 22% body fat. After training with Steven I am now a mere 11.4%! Only through Steven’s tailor made training programs, detailed nutrition plans and expert advice was this possible!"

Cons:

• "The staff seems to be hovering around without achieving much."
• "Looking forward to them responding telling me to speak to the manager - who knows of the issues and does nothing."
• "Trainers don’t really care unless they’re your PT. They should care more about customers."
• "I then went on to mention that I myself have several businesses and asked if I'd be able to promote myself all over within the premises. My response was met with almost no understanding of the English language 'please speak to manager'."
• "No reply from management. I made half hour drive to use this gym, as a member, just to find out its closed due to flooding. Thanks for letting me know."

General Feedback

Pros:

• "Good location and good price for what you get."
• "Best value for money."
• "You have complete autonomy from the moment you enter as it is all self-service."

Cons:

• "However, the vending machines stop recognising bank cards so you can't grab the snack or drink you were after."
• "Honestly its awful here but if you can deal with dirty equipment, feeling nauseous from the constant smell of BO."
• "I don't wish to see garbage and flyers on every desk, table and changing room facility."
• "This gym is scam they took money from my account without my consent I have informed my bank."