Halfords Autocentre Romford Reviews Summary

Staff Professionalism

Pros:

• "All the staff were friendly and professional, and very efficient even with how busy they were."
• "I thought that the staff were professional, and were accurate in how long they thought it would roughly take for my car to be looked at."
• "They carried out a fantastic job. I appreciate the way my problem was dealt with."
• "I wholeheartedly recommend Perry, Peter and the rest of the team enough, I've used them a couple times for general repairs, servicing and MOT - the service each time has been phenomenal!"
• "I would definitely use again and recommend to my female friends, as it’s very difficult to find honest people."
• "Your staff provided a very professional service, an absolute credit to your company."
• "Thanks to manager Steve for his professional customer service and for his dedicated team in particular for tech engineers and Mot testers Reece and Fatah."

Cons:

• "Don't even bother... tried to tell me I needed over £800 worth of work doing when all I needed was a new hanger for my exhaust which costs about a fiver."
• "Very unprofessional staff, rude and incompetent which I now see, from the collection of bad reviews, that that is a common occurrence."
• "WORST SERVICE EVER!! First of all the person in the reception was very unprofessional and rude."
• "Spoke to the rudest staff called Amvi. Disgusting attitude, needed help with a battery test, another member of staff was helping me when Amvi stopped him and said too busy go to another Halfords!!!"
• "Steve your customer service is shocking and if you were working in my store you would of be sent to do some customer service training! You were rude, uninformed and arrogant!"
• "I did my MOT 2 weeks ago, I was annoyed which the customer service approach by the Halfords team member. He was by the cashier, very rude, raised the voice on myself and unfriend."
• "George and all team members are lairs and plus they have bad attitude when you ring them we busy even they are not busy."

Service Quality

Pros:

• "Booked in for a Major Service plus MoT at same time which gave a discount."
• "Had full service and Mot done. No issues."
• "Brilliant service had problems I was aware of and they also found some other things I didn't know and glad that they are so observant and thorough."
• "Always use halfords for my M.O.T and service. They really look after your car give good advice no cheating the customers fix any problems first time no going back and saying you haven't done this."
• "No issues happy to recommend or use again."
• "A bunch of very helpful and pleasing people working here. Turned around the car in good time and kept me informed of any updates."
• "generally happy with the service provided. Car went in for an oil change and no issues with the job done."

Cons:

• "Terrible place. Got my car fully serviced and my brake fluid and oil pressure light to come on within 2 days."
• "Save your money and do not use this garage. They do not resolve problems and the take a long time to fix issues."
• "Car interior covered in oily fingerprints."
• "Had my car in for a MOT and service, they ripped off didn't do the work they said they had, and then wanted £1500."
• "They charged me for the job that they haven't done."
• "Major service supposedly done by them on my car in September 2018 and engine completely wrecked by first week of December 2018."
• "Charged £180 for a service which hasn't been performed."

Customer Service

Pros:

• "Would recommend."
• "I will definitely use again and highly recommend to anyone."
• "So overall would recommend!"
• "Had my MOT done from here. The staff were very kind and even though I technically did not have an appointment they still managed to fit me in."
• "I found them far better than others. They are very friendly as well. They changed my car’s coolant within couple of hour’s."
• "Friendly easy to talk to people will be going back again for my service plus all done in one day definitely would recommend to friends and family this the only garage I'll be going to in future ty guys."
• "Top service, excellent customer service and professionalism."

Cons:

• "Awful place never answer their phones. Have just spent more than an hour calling but phone just rings and rings."
• "Poor customer service doesn't even come close."
• "Worse experience ever at a garage. I book to get a wheel on my car changed."
• "Most unpleasant experience I ever had!!!"
• "They are thief. Just don't take your car there."
• "The infrastructure of the place could do with some renovation. There were lots of potholes on the premise that can damage the client's vehicle."
• "Another important note, the customer parking is unsafe and very crowded."