Harvester Mandeville Arms Northolt Reviews Summary

Service

Pros:

• "We were able to sit with our friends even though they were separate bookings."
• "Alison was so lovely and one of the best waitress I have ever met."
• "Server was friendly and chatty and joked with us while we ordered and when collecting our plates."
• "We got plenty of attention, our Waiter, was so good, and most of all, we were not rushed."
• "Steph (Stephanie) was delightful and smiling; she had excellent customer service, and it was an absolute pleasure to have her serving our table today."
• "Our server Tatiana was lovely, attentive, helpful and kind."
• "Our server was brilliant, very professional, efficient and very friendly."

Cons:

• "The chef was screaming all the time to the waitress, I think you need to change this."
• "Staff ignoring you at the door."
• "We were walk-ins (didn't reserve a table) so I expected to wait (which we patiently did for 25 mins) but what I didn't approve of was waiting a further 25 minutes once we were seated before someone came to take our order."
• "Felt rushed by the waitress serving us."
• "It took very long time to be attended by the waitress, and food took long time too."
• "This interaction was not very professional and made to feel like a nuisance."
• "Staff we’re incredibly rude, service was slow, food was cold and tasteless."

Food Quality

Pros:

• "Some food came out lovely and other food like the chicken skewers the chicken was dry and the peppers black."
• "The food- was good on the whole. Big piece of chicken in burger, lovely crispy bean burger."
• "The Food is Delicious."
• "The food was amazing, the meat on the ribs just falls off so tasty."
• "Food was good. We regularly attend during the 50% off mains Mon to Thurs offer."
• "The main: Fish and Chips, was perfect and everyone that ordered it said the same."
• "Food is your standard pub grub. Good value and tasty."

Cons:

• "Quite poor food quality & service. Food cold slow service."
• "The Peri-peri Chicken wings ..was almost burnt..with too much tangy sauce that was more like chilli-Lemon sauce..was too sour and tasted disgusting."
• "The food then came the cod was as bland as you can get, the mash was packet mash and as for the salmon it was so raw and tasted disgusting."
• "We had 3 mixed grills with very undercooked sausages and 2 83 combos with very pink chicken one of which was raw on inside near bone."
• "Presentation of the food was amazing. Unfortunately the food was not tasty and the freshness was not there."
• "The chicken skewers were terrible. They were seriously overcooked."
• "The food was exactly as I remembered: my fav ribs tasted heavenly."

Ambiance

Pros:

• "Amazing place to go with the family for your Sunday roast, very clean and welcoming environment."
• "All in all a good place to get a good meal without fuss and without breaking the bank."
• "The atmosphere was really lovely, calm & inviting with lovely relaxing areas."
• "Great atmosphere and very clean too!"
• "The restaurant is vibrant, family friendly and the staff are amazing."
• "Large, spacious yet quite cozy!"
• "The restaurant is clean and fresh with lots of nice seating areas."

Cons:

• "Another lady also complained and a couple said the atmosphere was not very friendly."
• "3 for atmosphere because I hate how you have to walk through the smoking area which is situated right outside the front door."
• "Too noisy with kids everywhere and would have preferred a quieter table as we had booked and could not move anywhere else."
• "The food and service was good, but the group at the table next to us were clearly very drunk and continued to be served alcohol despite this."
• "Now the food is just quantity over quality."
• "Bit noisy (lots of kids) but great food, excellent service, and reasonable prices."
• "If they didn't want children to be disappointed with the poor customer relations/service they should have positioned their makeshift grotto away from the entrance."