"In an ideal location. I consider it the Best that Hatfield has to offer"
"Good location for meeting friends being so close to the A1."
Cons:
"Ambience not great."
"The atmosphere was dead also, felt like I was in an old people’s home."
Service
Pros:
"Much better than last time, and J, our waiter was very nice."
"service was very good"
"Austin made me feel welcome"
"Despite the odds being against them tonight with Staff absence (resulting in delays being served) and missed beverage delivery, we were satisfied with our meals and overall impressed with the friendly service by the manager."
"Staff were very friendly, service was great."
"Very pleasant waiting staff though, very obliging"
"The staff were very helpful and friendly"
Cons:
"We booked a table for 6 well in advance, due to be there for 6:30pm. We ordered starters, mains, and planned to eventually order desserts. It unfortunately took so long to get any food at all that we ended up leaving without desserts."
"service was a little slow though"
"The service was poor, we were stood at the door for a good 10 minutes as if we were waiting for a bus."
"waited 45 minutes before main meals arrived"
"Service ok when we arrived but got slower as the restaurant filled up"
"Terrible service"
"Worst service I've ever come across."
Food Quality
Pros:
"the food was tasty and efficient"
"The Nachos and cheesy garlic bread were lovely, I'd definitely go back for them."
"They do a really good breakfast"
"I had a Double Stack Burger with yummy skin on chips and home made slaw good portions."
"The English breakfast was superb."
"Had Chicken gougons from the 2 for £9.99. Very enjoyable."
"Food was fresh as well."
Cons:
"I've got say I was very dissappointed with the food."
"I had a carvery which wasn't great. Only carrots and peas no other veg on offer."
"Over cooked burger, no meat in lasagne"
"Fish and chip lunch not edible Batter was rock hard and virtually no fish inside, chips barely warm and limp"
"The food quality was below average and the waffles tasted stale."
"The meals was well below par. The fish looked liked it had been in the back of fryer for days."
"But food was also shocking, cold, uncooked no taste!"
Cleanliness
Pros:
"Female toilets closed due to a flood of some sort but the disabled toilets were open and clean."
"The place was relatively quiet and clean"
"The place is fresh, cozy and spotless!"
Cons:
"Came here from wetherspoons, as every table in there had filthy plates on it"
"the shelving all around us was so thick with dust you could write your name in it"
"The plates dirty also - yes, washed but with dry food residue on the plates and bowls."
"Menus were dirty."
"Cups, tea pot and cuttlery were dirty, the jug where the milk was had braun mark on top."
"Hardly any staff about, tables and plates were dirty."
"Should have known when they didn't have any toilet paper in the toilets when we arrived."
Value for Money
Pros:
"Glad we had vouchers as would have been disappointed paying full price."
"Never had a bad meal here and can have a meal for 3 adults and 2 kids under £80"
"It's all self service and was up to Premier Inn's normal high standards."
"At £9.99 for unlimited food and drinks, it is far better value than most other places."
"Great value for money, food is great considering how cheap it is"
"it was definitely value for money"
"Really good on your pocket. So as a family you are only paying for 2 Adult breakfast and your 2 kids are free."
Cons:
"Glad we had vouchers as would have been disappointed paying full price."
"It’s tastes all like frozen Iceland food and really not worth £8.99 for 1 sausage,1 bacon, 1 tomato, 1 hash brown a spoon full of beans and 4 mushrooms."
"Old reheated food that is over priced"
"Most expensive cup of coffee I have ever had"
"Food was awful, salad was dry and wilted, food warm only."
"Fish was over cooked"
"The Sunday Carvery is terrible. The beef is as touch as old boots."