"Fantastic service from Tom and the service team at Snows today."
"Ashleigh was exemplary from start to end."
"I dealt with Jamie who was great. He kept me informed of progress and answered every question I had."
"Great customer service. The team are awesome, I can't fault them."
"Communication great, always get sent the service check video and then a call just before the car is ready to pick up."
"Mark Hannay. Dependable, courteous, knowledgeable are traits that he has always shown."
"Jamie Woodland did an amazing job."
Cons:
"The service manager is rude and abrupt."
"Consistently terrible communication, once we agreed to buy a car."
"Staff quite inattentive..Didn't make me feel I wanted to buy a car there so I didn't."
"Wasn’t told had to pay £20 for courtesy car plus £15 insurance."
"Wouldn't recommend. The service manager is rude and abrupt."
"Snows central servicing team told me someone from Guildford would call me - they didn't."
"They failed to find a fault with the rear window demist on my new Kia Venga."
Vehicle Purchase & Delivery
Pros:
"The car is great too!"
"We always have a positive experience of this garage, so much so, we’re about to purchase our second Kia."
"Chris West at Snows was Exceptional we can't thank him enough!"
"The vehicle was delivered on time looking clean and sparkling and exactly as Chris had described it."
"Our experience with the ordering, purchasing & taking delivery of our 2023 Kia Sportage was excellent from start to finish."
"Transparent pricing and service plans."
"The car represents quite a step-change from my 15-year old 'banger', but Aston gave me a detailed run through of the car, prior to my test drive, and answered my many subsequent questions."
Cons:
"Long wait due to production delays at Kia."
"For a car showroom on an industrial estate this has very limited stock of cars to view."
"A pleasant old chap sold a car to us, but then told fibs about why the boot was remaining unlocked after locking the car."
"Was taken to have a look at the car... struggling to open it and the salesman didn't even bother to help."
"The finance agreement took best part of 2.5 hours to finalise due to Kia finance not accepting Hotmail email accounts."
"2. the car appeared stripped of many things I would have expected."
"1. there was large discrepancy with the advertised mileage and the real mileage."
Facilities & Accessibility
Pros:
"The main entrance into the showroom has an automated sliding door which is compliant to the regulations of the commercial buildings for disabled persons for access."
"This dealership offers a free in-house Wi-Fi connectivity, a seated waiting area with on-the wall flat screen tv located to the right of the reception area."
"They have ample amounts of customer parking bays."
"As a garage, Snows Kia Guildford is very welcoming and open. Always receive great service."
"The show room is so welcoming and clean with friendly staff."
"Well situated, easy to get to and staff always friendly and helpful."
"The dealership has undergone a cosmetic upgrade, however I hope they keep their unpretentious approach."
Cons:
"Now, we have the car, something is leaking from the back axle and Snows won't let me book it in for a diagnostic and repair!"
"Also if I needed a diagnostic, that was around 8 weeks wait as well!"
"The one thing my memory is failing on is if this dealership had high visibility disabled parking?"
"Looking to buy a new generation car (BEV), but their insurance doesn't allow non-uk driving licence holders to test drive."
"Left my car running for over an hour and lost 1/4 a tank of petrol… called to speak to the service manager and so far (48hrs) later still no call."
"To date I'm still waiting for my £500 deposit to be returned, annoying, as when I paid, it went out immediately."
"Snows won't let me book it in for a diagnostic and repair!"