"Huge thank you to Mike who was so helpful when I was having issues with my tyres. Incredibly kind and professional."
"The team were so helpful as I was originally nervous as first MOT on my Tesla. However, the guys knew exactly how to deal with electric vehicles."
"Fantastic service. Very reasonably priced, I dealt with a really courteous gent (Adam) and as a female I sometimes feel a bit intimidated at garages but this is the opposite."
"The staff are brilliant here. Despite a small issue with the online booking system, they still fit in my MOT and sorted out the booking system error before I came back to pick it up."
"Great service from the boys in Weybridge today really pleased they were able to sort out the issue after the nice guy who tried to do it on the drive had issues First class service well done guys."
Cons:
"Very poor experience for MOT and service. Communication to explain what was wrong was poor and lacked any care."
"Dishonest. My son got 4 new tires fitted and came home with a clear tyre lever mark on this inside top edge of the wheel rim."
"It appears they did not change the engine oil - it was still a dark brown colour. The windscreen wash and antifreeze hadn’t been topped up."
"Terrible! My car has different sized tyres on front and back. I needed to replace the rears, so they checked the front tyre type and put them on the back."
"Very bad organization, after I had an appointment to review the front from Monday to Saturday, very weak organization in terms of staff, manager below zero."
Technical Expertise
Pros:
"MOT - was slick and efficient. Booking process online is super easy."
"Booked a free brake inspection on my daughter’s car as brakes were spongy. Found the technician very knowledgable and helpful."
"I went in to get a leaking TPMS tyre valve looked at. They tried whilst I waited but it was not possible so asked if I could come back in an hour. On return they had refurbished my valve which was as good as new saving me £100."
"My car has just been for it’s MOT and full service. All work was carried out in a timely manor and I was able to track the cars progress online."
"I am well impressed and will return here in the future! Mark and his Team are well organised and pleasant to do business with!"
Cons:
"I had a very bad experience at this centre where showed that they are either incompetent or dishonest as they specified work entirely not needed on two MoT failure points."
"The ‘engineer’ categorically told me that handbrake failure needed new brake pads, discs and calliper when in fact the brake pads were virtually brand new."
"The emissions test failure again was categorically down to a leaking rear silencer."
"Had a great first experience using Halfords to service my Mercedes ML, having always used main dealers previously when the car was younger I wanted to see if I could get a great service at a great price and Halfords ticks all those boxes."
"Anything more than changing a wheel I don’t think they have any idea actually I wouldn’t let him change my wheel had a bad experience told me I need a new turbo on my van £1000 had van for 10 day it was not the turbo they put old one back and said they don’t no how to fix it."
Value for Money
Pros:
"Charged twice for a service, told several times a refund had been processed and to take it up with head office. Head office then informs me a refund request had not been raised so iv just had a chunk of my money sat with Halfords due to sheer incompetence."
"Came to get an inaccessible headlight bulb changed. Purchased the service online and managed to get a slot the same day for the fitting. The service was quick and professional."
"The guys at Halfords Autocentre in Weybridge were very efficient. Booked me in last minute on a Sunday for a new tyre which I needed before work on Monday."
"New tyres, rear brake pads and discs all completed quickly with no problems whatsoever and good communications throughout process."
"I know retail is tough but if they don't have the product in stock they aren't going to sell it. I checked on their Internet and it said the item I wanted was in stock so I drove their only to be told sorry not in stock."
Cons:
"AVOID!!!! I would give them a minus 5 if it was possible! Told me all four discs and pads required replacing and a rear calliper and that the car should not be driven and should be recovered."
"Took my car for a mot for it to come back as a fail (can be expected I know ). However it was the after service that was in my opinion not acceptable."
"I done service and MOT before Christmas for my car. Before I had no any issues with my car. After service my car engine start working not enough good and start burning diesel more then before."
"Quoted me £2000 worth of unnecessary work for break pads timing belt when i went to dealer for the work they said everything thing is fine no need to change any thing."
"If they cannot change the tyre on the correct vehicle, which is something fairly visible to somebody not experienced with cars - how can I be confident that they completed the service on my car?"