Kwik Fit - Dartford Reviews Summary

Customer Service

Pros:

• "He went above and beyond with his customer service and would definitely recommend him to anyone."
• "Visited kwikfit recently to have my tyres sorted and was greeted by Chris who made the whole experience quick easy and comfortable."
• "Really helpful and polite staff."
• "The workers I met, Harry & Dan, were very understanding & selfless."
• "Great customer service skills."
• "The team at Kwik Fit Dartford are honest, accurate and brilliant."
• "Very pleasant manager and team - helpful and willing to go the extra mile."

Cons:

• "I was initially extremely unhappy with the treatment our car received from Kwik Fit, Dartford."
• "Shocked to be presented with a bill on completion of the work for £149.95!"
• "Never again... I don’t think I will ever go back to Kwik fit Dartford."
• "DO NOT GO HERE - THERE SEEMS TO BE A COMPLETE LACK OF ACCOUNTABILITY AND CARE TOWARDS YOUR VEHICLE."
• "Rude, surly staff on the front desk."
• "Put my car in for an MOT, service and a clean here first guy I dealt with when dropping my car off was really nice however when I come back to collect my car the second guy was just outright rude from the moment I walked in."
• "The gentleman at the desk is very dismissive, rude and ignores anything you have to say."

Pricing and Charges

Pros:

• "Excellent service, tyre report with pictures on first day then I ordered tyre for over £40 less on their website."
• "Polite and well presented staff, work carried out in a professional manner at a fair price kept fully informed through out the whole process would highly recommend this branch."
• "Just had a wheel alignment performed by Harry, a very helpful informative chap. Was very open with the adjustment needed & total cost."
• "A very good job done and customer service from Chris was excellent. I negotiated on the price as I had shopped around and felt that it was worth asking."
• "The cost of the MOT is very reasonable."
• "Great price and excellent service!"
• "These guys have always been really good with me. Very friendly, have always fitted me in, even on short notice."

Cons:

• "Almost paid twice on parts due to wrong information written on MOT."
• "Kept on asking price each time but was informed post vehicle was ready."
• "Each one including manager told that they would intimate cost but never told me about that."
• "Expected cost was around £500 but charged £600."
• "The cost of them would have been £30 per tyre MORE than I had paid 10 months previously."
• "Cost was informed post when the vehicle was ready."
• "Only downside is their prices are not the best so shop around first for tyres."

Efficiency and Timeliness

Pros:

• "By 3:50 pm I was back on the road. 10 minutes shy of 1 hour!! It was unbelievably quick and easy."
• "Top draw, had a couple of hours to kill while in Dartford today and noticed the tyres on my Jeep were pretty worn on the way here. Popped in on the off chance and they had me four new quality tyres fitted and aligned within an hour."
• "I got a flat in my driveway and had to struggle it to get to a garage but once I made it a young man can’t remember he name but he was the technician who sorted it all out for me and he was so nice and changed both my front tyres in 15 minutes."
• "Absolutely brilliant service, needed 2 back tyres, so called beforehand, they made sure they had them first before telling me to come down."
• "The two guys were so helpful in my hour of need."
• "The repairs were carried out very promptly."
• "SAVED CHRISTMAS!!!! It's Christmas Eve, we turned on the car and our break pad warning light came on... Jim at Dartford Kwik Fit got us in straight away, reassured us that we would be seen to."

Cons:

• "Booked my appointment 2 hours before arrival and was left waiting a further 2 hours before they even put my car on the ramps with no apologies whatsoever."
• "Service was really bad I booked an appointment for 1 tyre to be replaced at 1:30 my car wasn’t looked at till 2:30."
• "Terrible, kwik fit had car all day advised at 6pm my tyre could not be puncture repaired."
• "I’d made a pre-paid appointment for MOT for Saturday afternoon, only to wait two hours and notice in the end that my car hadn't nudged a millimetre from where I'd parked it."
• "Book an appointment time as at work & wait for 2 hours to be seen, this was just waiting for tyres."
• "I could see they were also taking on average 3/4 hours to change a tyre for other customers."
• "Visited the store on 2nd January as had a puncture - when arrived was told be approx 1.5 hour wait - accepted this however took 2.5hrs to get actually get a call to advise on initial inspection and by this point I was already back in the waiting area, we finally got away from there 4 hrs later without an apology for the delay."