Costco Reading Reviews Summary

Customer Service

Pros:

• "Great customer service."
• "Staff are always very helpful and go above and beyond to help."
• "The staff at Costco Reading was very helpful."
• "Helpful friendly staff, if you need help or assistance."
• "The staff are professional & polite."
• "The membership team were friendly and helpful."
• "Really nice, personable and helpful staff."

Cons:

• "Some staff on the tills can be quite rude and miserable like they don't want to be here."
• "The Costco Tyre fitters were exemplary today."
• "Worst customer service I have ever received from any store I have visited."
• "Tyre centre staff were a bit rude/impolite."
• "The staff are helpful, if not a bit 'unapproachable' however when asked they are polite."
• "Today i got very bad experience and got insulted by the staff."
• "BUT please sort out your management team, I didn’t get his name cause it was hidden under his red jacket but at the tills an Indian man with the name starting with the letter A was very rude not only to us but his employees."

Parking and Accessibility

Pros:

• "Great shop, well organised, plenty of parking."
• "Easy to get to and plenty of parking."
• "Almost everything you can think of and more, good prices easy to get to and loads of parking."
• "There’s a large free car park and the staffs are helpful to give you a hand to your car to carry the heavy goods."
• "There is ample parking here as well."
• "Ample free parking, well worth a visit."
• "Always an enjoyable experience. Plenty of parking."

Cons:

• "Hate coming here now that they have opened the Petrol Station."
• "The car park is tiny, there were no trollies, the store was laid out awfully."
• "The petrol station has made this place a nightmare to shop and it's only getting worse with massive queues along the road."
• "Trying to get a parking space was a nightmare, with crazy queues into the car park and into the store."
• "The thing that really hacks me off is the new car parking layout."
• "People can't even get to the shop parking because of the petrol station."
• "The access and queues have become increasingly crazy & crowded."

Product Quality and Selection

Pros:

• "Great high quality products."
• "Very good quality goods throughout the store and some items you cannot buy anywhere else."
• "Great choice, Great prices - Costco Reading is a super shopping destination."
• "Fresh food selection is frankly better than any store I have been to in the UK."
• "The fresh food counter is really good, big portions, good prices and decent quality."
• "Their steaks, pork chops and ribs are succulent and tender."
• "Most of their stuff is quality and value for money."

Cons:

• "Not everything is cheap here."
• "The prices in UK are double what you would pay in NA."
• "The goods are cheaper but also of lower quality."
• "The restaurant inside is very cheap, it's variable the quality of the food."
• "Poor quality fuel...not getting mpg of other brands."
• "They put FAR TOO MUCH mayonnaise in the tuna for the baked potato."
• "Dont buy fish from them. £10 gone to bin."

Price and Value

Pros:

• "Look out for bargain items in their brochure, most delivered free of charge."
• "The best thing about it is definitely the price of the fuel! More than 10p a litre cheaper than anywhere near I live!"
• "Great range of products, just remember to factor in the VAT on most items."
• "Great selection of quality products at wholesale prices (on most items)."
• "Can't beat Costco for price and quality, even their own brand 'kirkland' is great quality."
• "They also have some excellent wines at really good prices."
• "Great prices on wine, sushi plates and frozen food."

Cons:

• "You really need to pay attention to the prices, some stuff is genuinely cheaper but some stuff is still cheaper in the supermarket."
• "The majority of things I found here was quite costly, so I would recommend everyone to fill their pockets up to their peak and come."
• "Not open to the general public. You need a membership."
• "Costco used to the best place to get quality food and other things at the best price but sadly its now more expensive than the supermarkets for the most part, and the quality is comparable."
• "The selection might be overwhelming for some, and not everyone needs items in large quantities."
• "Watch out for the 20% tax (yikes) on most items."
• "Not always the cheapest: you need to check b4 you buy."