DRYBY Reviews Summary

Customer Service

Pros:

• "Extremely homely, wonderful customer service and great location."
• "Thank you to Conner Lee and the rest of the Dry By team for their warm welcome and great customer service."
• "Just the nicest staff, amazing blow-dries and you walk out feeling pampered and looking stylish."
• "The hairstylists and nail technicians are friendly and professional."
• "Such kind and caring staff starting from the beautiful blonde lady at reception."
• "The staff is extremely friendly and professional."
• "The team are always so lovely and the service is the best I have experienced in London."

Cons:

• "Lisa at reception was extremely rude, callous and inhumane."
• "I would not recommend DryBy and I am extremely surprised that I shouldn't--I expected better from a central London salon."
• "I was very disappointed with how poorly the salon handles rescheduling appointments, when they can reach a reasonable compromise with their clientele."
• "For a company who charge a premium they really do have bad customer service."
• "Terrible front desk staff who couldn’t keep up with the success (phone calls unanswered, bookings not placed in the system)."
• "Staff standing around with glum faces does not help the atmosphere of the salon."
• "The manicurist was very rude to me and told me she didn’t have time for French manicure and that it’s extra charge."

Salon Experience

Pros:

• "Beautiful interior and the best music."
• "DryBy is an oasis."
• "The decor is worthy of a spread in Elle Deco."
• "The salon itself is beautiful, extremely clean and they are taking all precautions to be Covid secure."
• "It's a truly gorgeous, airy, open space, with wonderful lighting and incredible interiors."
• "The salon is warm and welcoming with a buzzy ambience."
• "The interior really is chic and the whole atmosphere really does add to the whole experience."

Cons:

• "Sadly the place has changed and the customer experience has gone down while prices have gone up."
• "If you are looking for luxury, this place is not it."
• "The last straw was when they opened the cupboard door to take out my friends coat - a waft of what smelled distinctly like urine then emerged."
• "1st the music was bad and it was not the relaxing music you expect to have in a spa."
• "Unfriendly, overpriced, rude place - avoid!"
• "However, the prices are over the top and I was expecting a better pampering like offer me Prosecco and better experience."
• "Super snobby! First time I went in there the staff were all standing around having chats."

Manicure & Pedicure Quality

Pros:

• "First manicure since lockdown and it certainly didn't disappoint."
• "The manicures are absolutely divine - particularly the grown up nail art."
• "My nails last so long and I always get so many compliments about them!!"
• "The products they use are beyond incredible, I left feeling like a princess!"
• "Best place in London for Pedicure and Manicure."
• "Their technicians are extremely meticulous and talented."
• "Excellent service, friendly staff, beautiful decor and a PERFECT shellac pedicure."