Abbey Dental Barking Reviews Summary

Professionalism and Expertise

Pros:

• "I recently had the pleasure of visiting Abbey Dental in Barking and saw Jamil and I cannot express enough how impressed I am with the outstanding level of care and professionalism I received."
• "His vast knowledge and expertise in the field of dentistry were evident, and I felt confident that I was in the right hands."
• "It is a very professional, clean and effective dentist in a very up and coming area of East London."
• "This is hands down the best dentist practice I have ever been to."

Cons:

• "Waste of time and money! I came for an Emergency appointment with a visible infection on my gum, in pain and The doctor told me to go private because my tooth can’t be solved under NHS Dental Practice!"
• "I wasn’t aware of how bad the dentist is and how my tooth was damaged by their unprofessional service."

Customer Service

Pros:

• "From the moment I stepped into the dental surgery, I felt welcomed and at ease, which is no small feat for someone who has experienced dental anxiety in the past."
• "The receptionist staff are very friendly and helpful."

Cons:

• "My mother had been referred by 111 to this dental practice due to her gum problems... she was met with an extremely rude dentist called Rachel."
• "Extremely rude! Aisha has a very horrible tone of voice & attitude towards me, she hang up the phone and complained because I was asking questions."
• "I had a appointment at 8.45am but the dentist arrived at 8.51am... they should also respect the time of the patients."
• "Staff are not helpful, they argumentative."

Efficiency and Cleanliness

Pros:

• "I’ve had more than a couple visits in Abbey Dental and the service has always been efficient and quick."
• "The location is well put together in its cleanliness and tidiness."

Cons:

• "i was rushed in and rushed out it wasnt my fault they they was busy but they done a terrible job."
• "After every treatment, I stepped out of the treatment with blood & other material still on my lips and face without even telling me or clean it."

Communication

Pros:

• "He took the time to thoroughly explain the procedures and answered all of my questions with patience and clarity."
• "They seem well organised: I received regular reminders of my appointments via text and phone."

Cons:

• "This place is a joke, I have being calling to make appointment, waiting for over 40mins no one picking up."

Dental Service and Treatment

Pros:

• "I would give this dentist Zeynep she was very gentle and told me what she was going to do has lm very nervous when it comes to going to the dentist l just want to say thank you and to her assistant to and hope his hand is ok."
• "The dentist is very very good and knowledgeable. He made us feel comfortable. Explained the treatment plan very well."
• "I had an emergency appointment this morning and my tooth was in so much pain in fact severe pain there was a man who had checked my teeth and I’ve always been scared of dentists I kid you not, but they are really caring and kind people in there even the people at the front counter asked if I was okay!"

Cons:

• "Came there for dental hygiene paid £65 when I went there technician who clean informed me it's 30 minutes appointments. However, he finished in 15 minutes and only clean the lower teeth and ask me to rebook again for upper teeth."
• "Abbey Dental Barking is the most useless Dental practice that I have ever been to in my life. It was a complete waste of time."

Reception and Customer Service

Pros:

• "The reception ladies are also very helpful."
• "The staff are really professional and polite."

Cons:

• "Disgusting business. They accept calls and make you wait one hour to speak to a receptionist, sometimes they hang up the phone on you without speaking."
• "The receptionist who answered my call was very rude and impatient."

Appointment Scheduling and Management

Pros:

• "Booking an appointment was smooth and the waiting times are much shorter compared to other places I’ve been."

Cons:

• "I was on time for my appointment only to be told they were running 20 minutes late."
• "They cancelled my appointment while I was in the waiting room without giving me any notice."