Belmont Park Dental and Implant Care Reviews Summary

General Practice Feedback

Pros:

• "It is the best dental practice in Lewisham and I would have no hesitation in recommending this practice to family and friends."
• "Belmont is an excellent dental practice that I would recommend highly to anyone looking to improve their smile."
• "I have found this practice to be one of the best practices in Lewisham."
• "Belmont Park is a great surgery."

Cons:

• "Wouldn’t recommend this surgery."
• "Unfortunately I had a bad experience here, a filling done via high private rates that left me with a very uncomfortable bite."

Receptionists/Staff

Pros:

• "The receptionists are very friendly and helpful."
• "Reception staff invariably courteous and pleasant."
• "The receptionists have also always been kind during such a difficult time."
• "Everyone in the centre is excellent: professional, approachable and efficient."
• "Reception staff were lovely despite all the Covid measures and having to keep the distance."
• "Really friendly and helpful receptionists. Make me feel welcome every time I go there."
• "The reception staff are very courteous and helpful."

Cons:

• "Very unfriendly reception team that make you feel like an inconvenience."
• "Called to make a private hygienist appointment and experienced poor customer service."
• "Can’t believe after how many complaints and bad reviews about rude receptionists it still has not been changed… Not happy at all."
• "The receptionists at this practice treated me with blatant disdain and disrespect."
• "The reception service an utterly disgrace. Rude, uncaring and officious to say the least."
• "The staff are very unwelcoming and rude to me."
• "The receptionists in particular can be very rude."

Treatment Experience

Pros:

• "You are always advised what treatment is being carried out on the day."
• "I am having extensive treatment at the moment and am really pleased with the way the treatment is going."
• "The actual process went well and everything was being explained as they worked on my teeth."
• "I always feel safe, welcomed and put at ease whenever I come to the practice."

Cons:

• "The appointment I had tried to book online had disappeared so I decided to book at a different practice."

Dentists/Hygienists

Pros:

• "The dentists and the receptionists are all so friendly and welcoming."
• "Thanks to my dentist, Kia, I no longer have any fear of being in the dentist chair."
• "I have had the good fortune of having Dr. Kia as my dentist for a long time."
• "I've visited two dentists at the practice (Rumit and Kia) and they have both been amazing."
• "Belmont dental practice is an excellent practice. Rumit Desai is a fantastic dentist and Lois a super hygienist."
• "Dr. Desai I honestly thought my upper right molar was a lost cause, thank you to you and your team for saving it."

Cons:

• "She also didn’t scare me into opting for private treatment as dentists in the past (not at this practice) have done to me."
• "Dr Peter can be rude at points of my appointments."
• "They made me really upset when I was such a pain."

Facility Cleanliness and Ambience

Pros:

• "The practice is always clean and hygienic."
• "The surgery itself is very clean and has a nice feel to it and the location is so convenient also."
• "Visibly clean environment and even the hand sanitiser were a better quality."
• "We made our first visit since Covid-19 and I was a little nervous at first but our minds were put at complete ease after seeing all the precautions that were put in place by the staff - we couldn’t have felt safer in their hands."
• "all very clean and hygienic (and I am overly paranoid about this)."
• "It seems that the facilities are up to date, very clean."

Customer Experience

Pros:

• "I came in early and was seen before my appointment as the patient did not turn up for their appointment."
• "Looking forward to my next appointment now."
• "I trust his work and his advice completely, and all of his work has been outstanding."
• "The dentist explained exactly what they were going to do and why."
• "Parking is not an issue."

Cons:

• "With the customer service I experienced, I wouldn’t have wanted to be treated at Belmont but it leaves a poor taste."
• "I waited 30 mins on the phone once this wasted my calls and charged me extra on my bill."

Recommendations

Pros:

• "They are brilliant and I recommend everyone to go really : )"
• "I recommend Belmont Park especially to young families with children, they’ll feel safe and comfortable!"
• "I look forward to my next check up in 6 months and would recommend this practice to anyone considering a visit."

Cons:

• "There is no clarity with regards to fees either Invisalign nor hygienist."