Marylebone House Dental Practice Reviews Summary

Quality of Service

Pros:

• "This is the best dental clinic in town!"
• "Clean, professional services, friendly reception desk."
• "My most recent treatment with Dr Alice was cosmetic only and life changing!"
• "Registered here as my dentists and was able to get an appointment in the same hour as I had an irritated gum."
• "All the problems I had before and needed doing have been done and all procedures have been smooth."
• "Excellent service and very understanding, patient staff from reception to dentists who listen to your requirements."

Cons:

• "Very hit and miss."
• "Awful experience as the denture was still not done."
• "I had a very disappointing experience with the hygienist."
• "Seriously the worst run practice."

Punctuality

Pros:

• "Online booking system, always easy to find a convenient slot and almost zero waiting time on the day of your appointment."
• "I am not a fan of dentists after some past trauma but Marylebone house dentist made me feel at ease, I was checked up on throughout the whole appointment and I wasn't kept waiting at all."

Cons:

• "The last 2 times I had been here, I have been delayed."
• "No mentions on arrival that the surgery is running late."
• "Appointment made and they made our son who is 8 wait over an hour."

Staff and Reception

Pros:

• "Every member of staff communicates kindly and efficiently."
• "Receptionist Rennell is great as is the rest of the staff."
• "Thanks for making the return to the dentist a pleasant after COVID."
• "The manager is so down to earth is always so helpful with any enquires I have."
• "And the receptionists who talked with me and allayed my anxieties over the phone and in person."

Cons:

• "Very disappointed with Alice Stiven who, is rude, condescending and heavy handed."
• "I have had multiple bad experience all due to one lady at reception."
• "Was in a lot of pain and managed to get an emergency appointment next day. Told by the rude Indian woman named Anita I think, that my dentist was running late."
• "The administrative and organisational ability at this practice is atrocious."

Dentists and Treatment

Pros:

• "Dr Saloni is an amazing dentist whose experience and competence was evident from my first appointment almost a year ago."
• "Our Dr. Maria Oflidou who treated my kids and myself several times is really professional, attentive and patient."
• "Hygienist Anjali is amazing, she is very thorough, I feel my teeth are new."
• "Dr Paras is an excellent intelligent caring dentist."

Cons:

• "Her grasp of the truth is limited also."
• "The dentist was supposed to phone me yesterday to see if it could be done early on Monday morning but did not phone."
• "I went into the room, the Dentist spent about 15 seconds looking at my teeth, then decided that I needed X-rays (completely unnecessary)."

Billing and Transparency

Pros:

• "I needed a couple of fillings that he performed there and then. They didn’t hurt a bit and they didn’t hurt my back pocket either. Much more reasonable than other dentists in London."
• "All of this amazing service and patient care was done for me for £22.70!"

Cons:

• "After all of this, she then told me she didn't have time to do my hygienist session. I then had to pay £25 for something i didn't ask for."
• "CONS: Lack of transparency prior to the 1st appointment regarding conditions and payment."
• "What I wasn't expecting, was to be charged £280, for the privilege."