Address: 208 Longbridge Rd, Barking, IG11 8SY, United Kingdom
Phone: +442085945890
Rating: 3.3
based on 103 reviews.
Reception & Booking Experience
Pros:
"Receptionist Pam always working hard to give patients a better experience and very helpful."
"Josie receptionist still there and greeted me with excellent customer service as usual."
"Always welcomed upon arrival and all the staff are extremely friendly from the receptionists, Chetna and Josie through to the Mihaela the hygienist."
"I was greeted nicely upon arrival, the reception area was clean and inviting."
"Instead, I was greeted by a polite and caring receptionist who went above and beyond to try to arrange an emergency appointment."
"Great receptionist who actually talk to you like a human being."
"The setting itself is clean and tidy and all staff I have interacted with have been polite and friendly."
"Very clean practice, receptionist was okay, she knew her job."
Cons:
"Been with them for over 20 years was advised by reception to rebook my appointment, then gave me another, all good. I repeated the day twice. (TUESDAY) When I arrived on said day receptionist told me I had missed my appointment..."
"The receptionists that use to work here were friendly, good natured and provided a great initial welcome. However, the current receptionists are exceptionally rude, slow, arrogant..."
"I wish you never have to call them as you can be number 1 in the call queue and wait over an hour and not pick up."
"Reception staff are rude, not helpful, always have an attitude."
"Receptionists are rude, unhelpful, not friendly and make out like they are doing us a favour by being there."
"My issues with this place is the receptionists, I had called them 3 times over the period of 3 weeks regarding the same matter."
"Very poor customer service and attitude towards others by the receptionist."
"Receptionist wasn't helpful, reluctant to engage."
Dental Service & Quality
Pros:
"Amazing lovely dentist Mihaela always there to help and good at what she does, very pleasant along with nurse Elena who is also very lovely and helpful."
"Michaela was so patient & understanding with me..."
"Christine is a breath of fresh air: pleasant, non judgemental, professional and diligent."
"I have been going to my dentist for many years, I have a lot of respect for the work they do..."
"The dentist Preenav was very professional."
"Mr. Phillip saw me and stayed almost 2hrs late to treat me as a last patient!!! 10 stars if I could."
"Dentist Anita was fantastic, very friendly and informative, she carried out a full examination, cleaned my teeth and informed me of all my treatment options, including potential cost."
Cons:
"Awful service. Paid for a private appointment yesterday for wisdom tooth removal..."
"I am so disappointed after my appointment I left the dentist losing my smile. The man that cleaned my teeth left stains on it."
"They WILL cancel your appointment on the day… constantly…reschedule and cancel again…same excuses “Dentist unwell” 🤦🏽♂️ check the other reviews…same pattern."
"Very bad experience only my bite teeth need to repair but she damaged my four teeth and cut my gum. Swelling and infection in my mouth."
"This is the worst dentist in the history of mankind, you go with a problem and leave with a different problem."
Private vs NHS Services
Pros:
"I then went in for my appointment with Mihaela and Rajia, who right away listened to me and my concerns and made me feel so at ease and not embarrassed at all."
Cons:
"It's all about money, if I was private I would have been given an appointment."
"Was with the practice before "My Dentist" took over and its gone downhill since then. Duty of Care has completely gone."
"Very disappointed. The only practice I have always used as was always happy with their service. Called up for an appointment, and as I had not visited in a while they refused to give me an appointment and told me I could have a paid private appointment."
General Experience & Satisfaction
Pros:
"Would definitely recommend this dentist, I'm extremely satisfied."
"I have been with them for nearly 10 years and I have never had any issues."
"I have been a patient here for 15 years and would not go anywhere else."
Cons:
"I have been with this dentist for over 20 years and it used to be good but in the past 5 years it has gone from bad to worse."
"I won't be using this dentist anymore."
Waiting Time
Pros:
"Barely had to wait, was seen within minutes of arriving."
Cons:
"My issue was that I had to wait for an hour and a half, despite arriving on time."