Address: 6 Old Dairy Ln, Ruislip, HA4 0FY, United Kingdom
Phone: +441895611000
Rating: 4.0
based on 97 reviews.
Customer Service
Pros:
"From the moment I entered the store, it was evident that customer service was a top priority."
"The great service I received started with a friendly greeting from the staff at the entrance."
"What truly made my visit memorable was the staff members' exceptional attitude and willingness to assist customers."
"The employees were not only knowledgeable about the products but also approachable and ready to lend a helping hand."
"Today I went to Asda super store in Ruslip options for collection my husband eye glasses.we met Richey he was kind,very friendly, patient and very helpful."
"I'm an Uber driver and I'd like to praise the delivery team especially Shahab for the pleasant and professional manner."
"Jasmine who works on Self Service is a wonderful person and an asset to Asda - always so polite, friendly & professional."
"I have used the cafe in South Ruislip Asda many times, over the last few weeks there has been a young lady called Awe who goes out of her way to be friendly."
Cons:
"Some helpful people here but mostly the staff hardly know what store they are in and very little knowledge of the products in store or where they are."
"Some staff seem to take it out on you if they have had a bad day."
"When it first opened it was much better but after securing steady customers the efforts to be good customer service have gone down!"
"I am absolutely shocked at the way I was spoken to by the manager on duty called Alex."
"Worst shop ever with lazy and useless stuff, had issues with self check out, asked lady as a good customer to make sure I'm not walking away without paying she angrily told me I have done something wrong."
"I shop here quite regularly and find pretty much most of the staff here knowledgeable. Except yesterday when I asked a team member a question about opening times he repeatedly pointed at another team member."
"The worker was very rude to me and called me stupid and called Security on me after stealing my prime."
"I thought all the staff were friendly until I encountered the woman with the sour face, curly hair and angry looking face who’s works on Saturday evenings."
Product Quality & Variety
Pros:
"One of the standout features of this ASDA store was the fantastic range of products available."
"The variety was impressive, and I was able to find everything I needed in one place."
"I particularly appreciated the quality of their fresh produce and the extensive selection of international foods."
"Nice selection of products, but far too busy for my liking with no baskets available at entrance."
"Best Asda in Harrow & South rusilip. They have ample space in car park. Collect the trolley without coin and on the entrance you have beautiful cafe."
"A great store where you can find Almost everything. The prices are very reasonable and the quality is good."
"Large store. Have a lot of the same product- some things different to Sainsbury's."
"Shop here regularly as it's my favourite, local supermarket."
Cons:
"The store is fine, staff are quite helpful but click and collect sometimes doesn't work or because they pack the click and collect order at the depot they don't always have certain items."
"We have also found that the fresh fruit and vegetables often go off quite quickly frequently before the best before date."
"Stuff is often out of stock. Tills are ALWAYS busy and never enough staff."
"Do not order shopping online fast delivery. Had 37 items missing and no one seems to know what happened!"
"Unlike other supermarkets I've been to, all the staff are always in a good mood and friendly. Love that it has electric vehicle charging in the car park too, although only a handful out of the many there seem to work!"
"I wouldn't buy blueberries; they are frequently found to be soft and soggy. The same applies to a lesser extent, to grapes."
"This supermarket, ASDA south Ruislip, deserves NO STAR at all."
"Everything is good except meat cutting people... They are pricing skin off for skin meat... They are also charging extra amount for cutting pieces of meat... It's not fair.. I didn't like that people... They are not good..."
Store Cleanliness & Organization
Pros:
"Throughout my shopping trip, I noticed that the aisles were clean and well-organized, making it easy to find the items on my list."
"The store layout was intuitive, and I appreciated the clear signage that helped me navigate."
"The store was clean, and the shelves were well stocked."
"The car park was busy, but I found a space quite easily, doesn't help when some people don't follow the signs!"
"Finally a big supermarket where you can find everything."
"The store is not as big as Feltham or Hayes stores but has a good fashion range for all. The food produce was good range and the restaurant lovely had a Latte and views looked outside was calming."
"Excellent huge grocery and super store. Splendid variety and amazing offers. Wide corridors and very spacious arrangement."
"This store is seriously amazing and shopping here is such a great experience. They have such a wide variety of items, ranging from food to homeware to clothing, all at a very affordable price."
Cons:
"Used the toilets, which were not very clean, floors quite wet, toilet tissue on the floor, plus one toilet blocked."
"everything was going well, I ordered a panini and a hot chocolate, but when I got my food back to the table I noticed an small object floating in the middle of my drink and out of curiosity I fished it out only to realize it was some sort of bug."
"This is not a review about the supermarket but about the cafe I ordered a cheese toastie and I have been vomiting non stop and that is all I have eaten today."
"Bad!!!! When I visited this place, I’ve honestly expected better. There was garbage all over the place, expired food everywhere."
"I went for shopping today in Asda South Ruislip, I had a shopping trolley with me, and also one of my wrists was injured which I bandaged it."
"Very poor experience, I will never buy from this place. I bought few things then I was going to use the elevator so one person looks like a manager had followed me to ask me if I have the receipt."
"I had come in with my partner to purchase Fifa 20 which is a PEGI 3 game, which means that it is fine for anyone over the age of 3 to play."
"In the area while visiting family, I went to this Asda for some grocery shopping. There was an issue with the pricing of an item and customer service desk solved it immediately, even apologizing for the error."