Lidl Reviews Summary

Store Layout and Cleanliness

Pros:

• "This is one of the best Lidl branches in the area. It is spacious with plenty of parking spaces."
• "Very new Lidl opened on 25th January 2018. Great location and plenty of car parking spaces. Store is very clean and nicely laid out."
• "Decent size Lidl in the middle of Ruislip with sufficient parking. There's a fair amount of self-checkout so the shopping experience can be quite pleasant and quick."
• "Ruislip Lidl is quite sizable. Definitely larger than others. There is a parking lot around the shop."
• "Large and well-located Lidl. It has its own parking spaces (also for disabled people)."
• "This is by far the best Lidl I swear I've been to. Its always tidy, the aisles aren't as narrow as the other Lidl's."
• "This store on Victoria Road, Ruislip is brand new, opening just a few weeks ago. I was pleasantly surprised."
• "The shop sometimes ahs not enough parking spaces. It's nice and big usually has great variety of products and shelves are stacked."

Cons:

• "To our disappointment, one day we found the store ravaged, dirty and totally neglected."
• "Used to be nr1 place to go. Then shop started to look like a garbage."
• "I hope someone from Lidl South Ruislip reads this preferably the manager I like this store except the toilet its not very clean and a bit smelly."
• "The shop sometimes ahs not enough parking spaces."
• "Car park is horrendous! 2 cars pushed in front of me just as I was about to park into a bay!"
• "It's nice and big usually has great variety of products and shelves are stacked. Could be a bit cleaner, but besides that it is all good."
• "Big store and wide aisles but car park was an absolute mess today, there's no road markings or signs, the entrance doubles up as the exit."
• "Biggest and best (not to mention newest as of Jan 2018) Lidl in the area. Normally quite busy and parking can be a bit of a nightmare."

Customer Service

Pros:

• "Usually staff is very responsive, friendly and helpful."
• "The person who named- “Hanifa” truly tremendous the way person handling customers absolutely extraordinary ways."
• "As expected. Although my son fell ill on the visit and the staff were amazing at helping him and cleaning up."
• "Up until today I have ALWAYS found each and every team member in the South Ruislip store friendly and of course helpful."
• "Amazing shop, so much and excellent value. Adore the bakery and its amazing freshly made selection of rolls, bread and gorgeous pastries."
• "I always return home with good quality products and the prices are reasonable. Staff are helpful and friendly."
• "One of my main shopping stores. Good non-food range. Food quality is lower-average, but fruits and veggies are fine."
• "Great place. Got all the stuff I needed and you know you're gonna have a great day when the open up a new checkout and you're 1st in the queue."

Cons:

• "The service at the tills is so slow, most counters are always closed."
• "I was quite disappointed when I went today, some fresh produce was rotting!"
• "The part that really annoyed me was that there was a faulty receipt in the box which meant that it was refunded an put right back on the shelves."
• "Unfortunately Hema our cashier wasn’t very friendly."
• "One particular guy was just incredible at his service and for that he deserved 10 stars!"
• "I have had the worst ever customer service experience in my life. Racist duty manager called STUART is ignorant and arrogant."
• "The in store security working today at around 16.00 don't know how to behave."
• "Extremely racist cashier and body guard. I was just trying to get 2 powdered jam donuts from the bakery and on my way out the scanner did not beep or anything yet they still searched me and 2 my other friend."

Product Availability and Quality

Pros:

• "Its large, it's spotless, lovely aroma from the fresh bakery section on arrival, prices much cheaper than anywhere else but quality still excellent."
• "I really like this store. Its large, it's spotless, lovely aroma from the fresh bakery section on arrival, prices much cheaper than anywhere else but quality still excellent."
• "I love that they have the little extras that I didn't know I wanted till I saw them lol. Better store than the St.Anns store in Harrow."
• "I always return home with good quality products and the prices are reasonable."
• "Amazing shop, so much and excellent value. Adore the bakery and its amazing freshly made selection of rolls, bread and gorgeous pastries."
• "Parking space available for Electric Vehicles offering FREE FAST CHARGING SERVICE while you shop with them! Such a great thing towards customers!."
• "It's vastly improved since I first visited a couple of years ago. Everything on display, especially fruit and vegetables seemed to be exceptional quality."
• "Huge store which offers more products than other LIDL stores I buy at, very spacious between aisles, nice and clean."

Cons:

• "The items are not fully stocked. Quality wise I would always prefer Aldi."
• "I was quite disappointed when I went today, some fresh produce was rotting!"
• "Now, I don’t understand what is their problem to order food, since last year’s summer, you can’t buy frozen food."
• "They have serious supply issues. I try and go once a week and there are always lots of empty shelves."
• "Good prices, decent variety of stuff. Loses a star as it USED to Stock the exact Amaretto I liked."
• "I use to like Lidl specifically their bakery, but last time my visit, the pastries had load of flies around it."
• "We used to enjoy their fresh chocolate vegan donuts but, for some reason, these are no longer available at this location."
• "I absolutely love Lidl. Unfortunately when a lot of the products go you can’t get them back because they’re not regular items."