Morrisons Reviews Summary

Staff and Service

Pros:

• "Large superstore plenty of choice friendly staff self service or cashier good choice on individual departments one of 2 major stores in town."
• "Spoke to some of the staff, very friendly and helpful especially during the lead up to Christmas."
• "Polite and friendly staff, but unfortunately the prices are now ridiculously high compared to only a few weeks ago."
• "This is a great place to shop. It is one of the ones that does have the offers on the tv the cafe is very nice staff are helpful and great service."
• "Had our first online shop delivered this morning... Adam, may I say he was the most curtious polite gentleman so very helpful and explained everything."
• "They have friendly staff and the shelves are always well stocked."
• "Was served by Louis on Sunday and he went way above what you'd normally get from a till assistant."

Cons:

• "The rudest, and most racist Morrisons I’ve ever experienced!"
• "Poor customer service lack of staff to assist at self service tills."
• "Never a good look when you can't even look at what you want because the staff are skiving and won't move because they are too busy slagging their work place off."
• "It is supposed to be fast self serve check out, 1 member of staff dealing with faults and alcohol for all the self serve tills on a Saturday at 5.30pm utter madness."
• "Don't bother with the restaurant. Apparently, just eat takes priority over the restaurant orders and 45 mins is normal to wait for food."
• "Poor customer service. Self service staff was nowhere to be seen for 10 minutes when we needed assistance."
• "Staff slow to respond to selfscan issues. Left waiting 15 minutes for someone."

Prices and Value

Pros:

• "Also good value tobacco prices much cheaper than some rivals."
• "The car park is big and free."
• "I love the deals you can get as well as the points on certain products."
• "Cafe is good food very cheap too."
• "They have a nice cafe, contain large quantity of food and drinks in reasonable prices."

Cons:

• "Rubbish stock levels and selection. Arguably more expensive than Sainsbury's now."
• "Some items too expensive."
• "Unfortunately like every other supermarket they're getting expensive."
• "Polite and friendly staff, but unfortunately the prices are now ridiculously high compared to only a few weeks ago."
• "Sainsbury's shopper normally but popped into Morrisons and couldn't believe how expensive the meat is... not a cheap place at all."
• "Unfortunately now prices going up and up, quid for a plastic carrier bag is not what I expected to pay."
• "Been in today only two tills with staff used self service used more than app didn't get advertised discount."

Store Layout and Cleanliness

Pros:

• "Really got to grips with Covid measures; friendly, helpful staff. Well laid out with sanitation units on each aisle."
• "This is a clean super store with ample parking."
• "The store is clean and tidy."
• "It's clean and tidy as a supermarket should be with reasonable prices."