"I arrived there 10 min before my booking time and a friendly staff member welcomed me taking the car key."
"2* cos nice friendly staff 🙂."
"Great communication from Jordan & Cameron, fantastic all round service."
"Excellent customer service & satisfaction."
"I called up due to a puncture in my tyre and they got me in straight away! Neil was friendly and professional."
"Fantastic service, very friendly team with amazing communication through the whole appointment."
"The gentlemen here have looked after my cars for years. They are professional, honest and provide excellent service."
"Excellent service from beginning to end. Good communication on the phone when ordering and booking a slot. Very friendly and helpful staff when I arrived."
Cons:
"Would of given a higher rating but they didn't do my wheel alignment right so had to go back and have it done again so took an extra 1 hour out of my day."
"Avoid. No help at all. Ring them on saturday. Guy through phone was funny with me."
Service Quality
Pros:
"In my case, tracking adjustments needed to be done. I was able to see in real time, on a separate screen, the adjustments made and the way the job was done."
"Came in to get 2 tyres following a MOT advisory...Great service and prices are reasonable."
"As always ETS were brilliant! I had a nail in my tyre and took it to ETS with no appointment booked, they said they'd deal with it and within an hour of dropping it down, I had my car back."
"Really amazing service, good explanation of procedures and requirements for my car, thank you so much."
"Used ETS for 3 services now and several tyre changes. Competitive pricing, but most of all they do what they say they’re going to do, when they say they’re going to do it, no hidden charges and no messing about."
"I had an appointment the next day after my enquiry. Quickly diagnosed that my battery was the problem and fitted a new, well priced replacement with warranty - within hours."
"Went above and beyond to repair a puncture. There was 2 areas found and with the tyre off it exposed the noise limiting foam. Which they managed to cut away repair the tyre and refit the foam."
"Top quality service. Found an issue with the car I wasn’t aware of and called me to advise me as they new I was going on a long journey in it. Then they sorted it fast and efficiently."
Cons:
"But took my car (Honda CR-V) twice there both time alignment wasn't bang on."
"Damaged my alloys while removing the balancing weights."
"Would of given a higher rating but they didn't do my wheel alignment right so had to go back and have it done again so took an extra 1 hour out of my day."
Price and Value
Pros:
"Great service and prices are reasonable."
"Back again for a new car battery. Fitted, car started and a better price than other garages I called."
"They plugged my puncture in moments and the free coffee, friendly service and cheap price left me a happy bunny!!"
"Used ETS for 3 services now and several tyre changes. Competitive pricing, but most of all they do what they say they’re going to do."
"Excellent service, very professional and friendly, quick to source and fit the specific tyres I needed where many other garages failed."
"New tyre and wheel alignment, very quick efficient and reasonably priced, would definitely recommend ahead of the nationally advertised overpriced branded companies."
"Great experience with Eden tyres, booked a time and chose new front tyres online, polite professional fitter, all done in about 20 minutes, no additional costs or attempts to sell me anything else."
"Always great service and accommodating if I need to change appointment times. They’re always on time and work to a high standard. Used to go elsewhere but was constantly kept waiting, not the case here....in and out like an F1 pit stop"
Cons:
"Fast service but two expensive I was working away needed some breaks but was quoted £89 difference at the burton depot compared to the alfreton depot."
"They said I needed brake pads all round and brake fluid replacement and quoted me around £315 for just pads, fitted and brake fluid change. I then found a more reasonable price at a garage 4 mins down the road where they quoted me £145 for pads and fitting not including brake fluid."
"From the initial phone enquiry to actually having the tyres fitted, and a puncture mending was textbook 100%. The disappointment started when I got home. The cream carpet in the drivers footwell was covered in black footprints (not mine), and the wheel that was punctured was covered in greasy hand prints."
Booking and Wait Times
Pros:
"Easy to book an appointment online for a mot and was very happy with the service when I arrived. Had notification when the car was ready and helpful when picking the car back up."
"I had an appointment the next day after my enquiry. Quickly diagnosed that my battery was the problem and fitted a new, well priced replacement with warranty - within hours."
"Called up 40 mins before they close and inquired about a new tyre. They had it in stock and said to come down. They fitted the tyre straight away and very time efficient."
"All done booked in 2 cars One for a tyre and one for Air con re gas All perfect and professionally done and nice coffee:)"
Cons:
"Actually it's a very good place but it does work for me only if you pre-book. Otherwise not."
"Went for service and mot 10.30 start was told it would be 2.5 hours went back 5 hours not started I was told they had problems an do said it would be ready at 5.30 failed on a tyre no time to fit that day asked to return next day at 4.oclock."
"Rang to make an appointment for my daughter bringing her car from Birmingham. Booked for 3.30 with Cam. Daughter turned up to be told the appt was 1.30pm but it definitely wasn't as she had an appt in Derby at that time! Luckily they managed to fit her in."