Sainsbury's Reviews Summary

Parking

Pros:

• "Plenty of free parking."
• "Easy to find off the M25. Good parking facilities."
• "There is plenty of parking."
• "Carpark below means you never have to go out into the bad weather."

Cons:

• "The car park is awful: Bays too small, cheeky people parked all over the place, widespread abuse of disabled bays, nowhere safe for pedestrians to walk, aggressive traffic."
• "Great store but the parking for Disabled vehicles is poor."
• "Car park scam!!! Made two trips in one day... Whoever runs your car park has fined us for staying there for 12 hours straight."

Store Environment

Pros:

• "This store is huge I mean absolutely massive I don't know of another Sainsbury's like this around for a few good miles."
• "Best supermarket in the area. Great staff with a huge selection of food that is very well and competitively priced."
• "A lovely shopping environment. Always clean, staff very helpful."
• "Large spacious store with a good product range, there is a nice selection produce and bakery items."
• "Nice answer spacious, plenty of room to walk around and social distance. Clean and tidy, plenty of stock available."
• "Fantastic one stop shopping, very big store has everything you could possibly need to buy."
• "One of my favourite stores. Has abseloutly everything you could think of and is incredibly well stocked with great variety."

Cons:

• "Ghastly! What have they done, put up huge metal security barriers to get in and out like someone else said feels like a cattle pen or jail."
• "It's a big store, but sadly the variety of food items is not what you'd expect in a store this size."
• "The update on the Cafe in the London Colney store has gone 50 years backwards and looks like a transport cafe or school dining room!"
• "NO comfortable seating interesting things on walls or sadly friendly staff."
• "Very busy with long queues at checkout. Only half the checkouts were open."
• "This store just does not improve, more interested in Argos than looking after their core business and customers."
• "The store was a bad health and safety issue, I know they had been open 24hrs but that is no excuse, spillages on the floor, with no hazard warnings, packaging all over the floor."

Staff and Service

Pros:

• "Very polite and helpful staff."
• "Staff are very helpful."
• "Their staff are lovely friendly always there to help you if you need it."
• "Staff are very friendly and helpful."
• "Exceptional service from Sarah S and Robert both went above beyond to help."
• "Great store, friendly and helpful staff."
• "All of the staff team are very welcoming and friendly and helpful 😀."

Cons:

• "No offer to pack goods...no greeting by cashier...stare into space whilst u struggle to pack goods."
• "No manned serving checkout available 45mins before the store close !"
• "Awful service, I had to phone to request if 6 boxes of water could be put aside!! 'Raj Deputy manager' says cant be done."
• "Cafe appeared under staffed and the staff seemed disinterested in their job."
• "Very nervewracking experience. Neither staff nor customers paying much attention to 2 metre rule."
• "Service for hot food was very slow and not very good when it arrived."
• "Too many staff and trolleys they use for stacking shelves."

Additional Facilities

Pros:

• "The bonus is there's a petrol station and adjacent to a large retail park."
• "Has an Argos shop. Has a mobile phone shop."
• "they have the nicest people working at the sushi station.. they will readily stop what they are doing to make your order if it isn't on the display."
• "Good clothing and home departments. Key cutting service, and dry cleaning service."
• "An added bonus is the Argos located inside the store."

Cons:

• "Inside of shop was nicely stocked but used gents toilets filthy urine on the floor and very smelly hand spray dispenser broken and general hygiene not good."
• "Click and collect communication very bad, they change the spot and system and don't tell you anything."
• "The young girl behind the counter was clearly not cafeteria trained."

Food and Grocery

Pros:

• "They sell groceries at reasonable prices."
• "We loved eating there on Sundays when we shop."
• "Had lunch in their cafe which was very nice and observed social distancing."
• "It has a lot of places where people shop on a regular basis in one place."
• "Great Sainsbury's with a huge selection of produce."
• "The restaurant great food nice and freshly cooked."
• "There is a cafe here serving nice food."

Cons:

• "Just didn't realise how expensive it is compared to other supermarkets."
• "CLOTHING quality has also deteriorated with most items disintegrating after 1st wash."
• "Breakfast is ridiculous price and no option to change items unless you pay 50p for one mushroom."
• "Standard sainsburys store. Avoid the cafe, horrendous waiting time for what I call a microwave meal."
• "Lots of prices on lock down, but some items I buy regularly have gone up in price."
• "Service for hot food was very slow and not very good when it arrived."
• "The bakery and whole bread section was half empty."