McDonald's Reviews Summary

Customer Service

Pros:

• "This is a nice McDonald's branch. Very clean and professional customer service."
• "The staff very helpful."
• "The staff are very friendly and helpful."
• "Bambos Is a lovely chap, he was professional and extremely helpful."
• "The server even asked if I wanted anything else like ketchup or more napkins."
• "Service from team is as adequate as you would expect from a well run McDonald's."
• "The lady who collected my tray when I'd finished was lovely."

Cons:

• "Useless staff specially manager she even don't knw how handle the busy suchuation and just shout at drivers"
• "Appalling customer service unless you were a fast food delivery driver!"
• "Drive thru breakfast this morning before I start for work, totally disinterested staff, rude and poor attitude."
• "Went to West Wickham MD and ordered meal on take away person who was taking meal down at first was very rude."
• "Sadly very poor customer service."
• "The supervisor gave wrong info and did not want to speak to us!"
• "While waiting 15 minutes for our 2 mediocre coffees, I found myself looking around at the staff, amusing myself by pondering whether this is the place to work if you have zero hopes, dreams or aspirations."

Food Quality

Pros:

• "I absolutely love Big Mac. Having one closer to where I now live and being open in this environment and everybody taking great care keeping distance it feels very safe to get the takeaway."
• "McDonald have great customer and amazingly tasty food and always great prices and the food quality is alway great."
• "The burger was fresh, the cheese melted on the quarter pounder was the perfect stage between solid and liquid."
• "Food is great and this place has plenty of places to sit in and eat."
• "Burgers and food is good."
• "The fries were hot, crisp and salted to perfection."
• "The food is always cooked to perfection."

Cons:

• "Always forget a part of the order, always cold and looks disgusting like they have just slapped it together."
• "Chips are always soggy and never really hot."
• "Long drive-thru queue should mean fresh hot food right? Wrong!"
• "Every single time I order from here, they manage to mess it up somehow. They always forget items, even entire meals!"
• "cold food number disapears from order screen and then I wait ages for my food and when it comes ice cold burgers and fries"
• "Ordered food through McDelivery for the first time and the food turnt up cold."
• "The worst fast food ever experience, cold big Mac with cold melted cheese bites not melting at all!!"

Facility & Environment

Pros:

• "Nice and clean and modern. Has the kids game pads and also a play area for the kids which is quite rare nowadays."
• "I liked that the scooter brigade of delivery drivers were separate from the main restaurant."
• "This is a drive-thru with a smallish seated restaurant also. Always clean and presentable."
• "Very clean, attractive and varied decor."
• "Inside the seated dining is very clean. And the centre table with all the consoles remains a firm favourite with the children."
• "The restaurant is clean and well-maintained."
• "Clean tables and loos with quick service."

Cons:

• "BIKES OF DELIVERY DRIVERS - They park so badly it's difficult to get through to the store."
• "Car park can get busy and clogged up when busy."
• "Entire place inside filled with delivery drivers not allowing customers to get through."
• "Parking spaces are really tight. Not a lot of seats but it's a converted building not purpose built."
• "Same dirty toilets, same dirty screens."
• "Over half the restaurant seating out of bounds, Uber drivers eating pizzas in one large section with loud music playing."
• "This is a fine McDonald's but I would point out for disabled and non-disabled customers that the delivery drivers park their bikes so that it is difficult to get through to the store."

Ordering & Delivery

Pros:

• "They have found a system that works well. As you enter, you can use the screens to order."
• "when i came out i HAD A NEW ICECREAM Free"
• "Great COVID measures, great atmosphere, great food. Couldn't ask for much more from a McDonald's."
• "I have been to McDonald's in Wickham road several times but only drive-thru. Although it is a busy place with lots of traffic using drive-thru, their service is relatively quick."
• "Ordered from the self-service booths and the food arrived very quickly indeed."
• "Drove into the drive through this morning and there was no queues."
• "Eating my breakfast within 5 minutes of entering."