Vision Express Opticians - London - Stratford Westfield Reviews Summary

Customer Service

Pros:

• "I went to VE Stratford on Saturday and received excellent customer service."
• "Vision express in Stratford provided superb service by the colleague Mustafa."
• "I was seen by Kieran the optometrist, she was kind and very professional."
• "Especially Saad. He was patient and took time to explain my options to me."
• "I visited the store in Westfield Stratford today and the service I received was absolutely outstanding."
• "We went to Vision Express for second opinion for my child's eye test results and to buy him a pair of glasses. We found the whole experience super great."
• "I had a very pleasant experience here, the staff here are very professional and efficient."

Cons:

• "I am waiting 3 months for a refund on my glasses and everytime I call up I am told they will refund me in the next 5-7 working days."
• "Very rude staff, I made a phone call 16th of March at 10.20am to make an appointment I believe a.Asian Girl.answer the call, the way they speak with me delt my enquiries is very very rude not helpful at all."
• "As it’s more expensive than other places I expected a better service and focus but I don’t think I got."
• "Booked an appointment and was seen 1 hour 15 mins after even though customers who had their appointments after me were being seen before."
• "Worst customer experience I've ever had anywhere."
• "Honestly, this store offers the worst customer service I have ever experienced."
• "Awful company, no idea how such a reputable company is so terrible at everything."

Product Quality and Selection

Pros:

• "I am loving Vision Express as they offer good quality for the price plus amazing service along the way."
• "They really have a lot of choices."
• "The new glasses came on time, but was dirty, and asked for my current glasses to be fitted with new prescription lenses and when i got them back, has a smudge which doesn’t seem to go away."
• "The consultant Joanna spent time and effort with me discussing varifocal lenses and then with choosing an appropriate pair of glasses."
• "You said my glass will be ready in two weeks but after 2 days of my eye test you texted me that my glass is ready for collection."
• "We went to Vision Express for second opinion for my child's eye test results and to buy him a pair of glasses. We found the whole experience super great."
• "The wide selection of frames catered to my specifications."

Cons:

• "Took me three months to get them to order correct contact lenses."
• "Have to cancel the appointment unfortunately because I really cannot afford waiting further."
• "Also is expensive compared to other shops and lots of hidden prices."
• "I went 3 times and they made me the wrong glasses and lenses."
• "Totally crap customer service here."
• "What a joke this place is. Made an appointment online and when we arrived, they had no record and had given our appointment slot to somebody else."
• "Very poor customer service online and in the Westfield store!"

Staff and Communication

Pros:

• "I met Ioohana, she’s professional, cute, she’s spent too much time with me, but at the end I buyed 2 glasses!!!"
• "I would like to especially thank Mihaela for her amazing effort, patience and customer service!"
• "Visited the Westfield branch on Saturday for my eye test and to purchase new glasses I was served by the dispensing optician Steven Blundell absolutely fantastic service and advice!!"
• "Farhin conducted my eye test & was so helpful in doing so. Very professional & friendly also."
• "Kieran, Marley and especially Agi were an absolute credit to Vision Express."
• "I wish i could rate staff, its incredibly busy but the staff were so nice and helpful and made me feel comfortable."
• "My Partner and myself received an outstanding Customer service from Zeeshan and Haroon at Vision express at Stratford branch."