Specsavers Opticians and Audiologists - East Ham Reviews Summary

Customer Service

Pros:

• "I have always been treated with the upmost respect as a customer and feel welcome every-time I enter the store."
• "Leaving a review for my son's very first eye test, he was looked after very well and I was impressed with how they treated him."
• "The Customer Service people are very helpful and Polite.."
• "Staff friendly and professional and they look after you when you go for an eye test."
• "All the staff were very helpful and the actual optician had a very pleasant manner that will have you comfortably relaxed when going through the manual diagnosis."
• "Staff are pleasant and helpful."
• "Fantastic service. I was visited for eye minor condition, the exam is so though and the staff is very polite."

Cons:

• "It’s not professional to have a chat with staff members about what’s going on social media when there’s customers waiting to be seen."
• "Very poor service staff are very rude no customer service the staff mess around laughing and giggling."
• "This branch honestly needs better communication skills. We are not waiting to sit like idiots for hours."
• "Customer service is bad. The staff are like friends who hang out in a shop and talk."
• "Awful service when trying to get a contact lens appointment that was already pre-booked."
• "Very disappointed with customer service. It is all due to absolute lack of organization and communication between the team."
• "It was very bad experience with them i will never come back again there. Bad customer's service."

Staff Attitude

Pros:

• "Dr Zara Malik was the only nice member of staff."
• "Anila in the Contant Lense team is the nicest person ever."
• "After having a lot of problems at their sister shop in Beckton. Alex took it upon himself to resolve all the issues we were having and kept me up to date without me having to chase him."
• "Staff are very polite, and the ophthalmologists are great, attentive and full of advice."
• "Went in for contact lenses, the staff were amazing! Beautiful bunch of girls who were Very friendly, helpful."
• "And all the other staff are friendly too."
• "Very content with how I was taken care of especially by the Optom at the branch Ms Aisha."

Cons:

• "Several rude and unprofessional staff at this branch, to the extent of there being poor clinical quality."
• "The staff (particularly a boy I spoke to at the counter) had such little communication skills."
• "The director of this place is really horrible person and doesn't know to speak with customer!!"
• "Horrendous staff service, clueless about customer care, arrogant towards customers that need help."
• "Really annoying staff."
• "Everyone else was behaving like school kids in a playground, laughing amongst each other, not having one concern for the customers and showing attitude for no apparent reason."
• "The staff have poor customer service.. you all need more training on that because giving attitude to customers ain’t going to get you anywhere."

Product and Pricing

Pros:

• "Their products are at a larger variety then before."
• "Two free pairs of kids glasses and a great choice in-store or order from the online collection."
• "The staff have a wide knowledge of the products they are selling."
• "They have a new way of testing eyes, it's all with machines now."
• "Love both sets of glasses, very pleased with East Ham’s Specsavers staff."
• "The staff are very friendly and are informative and unusually for an eye shop do not have a hard sell policy as you get with other shops in this industry."
• "Shop nice and clean with a variety of different glasses."

Cons:

• "On top of the, if went to but a glass, then will just keep adding extra, for example: Anti Glair Quote, Glass Thickness (If you have short-sight and need prescription glass, which is always..), Also can't modify the Glass even after paying £200.."
• "Also felt Specsavers is bit more Pricy then anyone else in the Market.."
• "For measuring your PD, which is essentially 30 seconds of them holding a ruler up to your face and reading off the numbers - they charge £25."
• "Do not buy glasses from here. They are double the price of anything you can find online on places like glassesdirect, while also looking far worse."
• "I bought the 2 for 1 glasses and they didn’t call me to let me know my glasses where ready and when I went there they only gave me the one pair."
• "I will never ever buy again from Specsavers in East Ham again. I spent over £350.00 on my glasses with expensive lens and you know what they done me. They gave me the cheapest quality lens."
• "I'm bored I want a refund on the thinning of lenses £75."

Appointment and Waiting Time

Pros:

• "It took only 20 minutes. Good job, thank you!"
• "Getting a good time and date is easy as you can book online."
• "Simple and free eye checkup appointments are pretty easy to get, usually get one within the week, can be booked online."
• "Once the examination was finished and I picked my glasses I was out within 40 minutes, not too shabby."
• "Waiting time which was now considerably shorter."
• "First lady did it in less than 4 mins."
• "All in all a very pleasant experience and will use again in the future."

Cons:

• "I waited until 12:20 to be seen, to take pictures of my eye. Then I waited another further 20 minutes to be seen by the optician."
• "Appointment at 3pm got seen 3.30 but then it took 1 hr upstairs to be seen by another doctor."
• "Been going here for about 3 years. The staff are very polite and helpful. The only thing is the waiting times can be very long as a couple of times I've been in there over 1 hour waiting to have my eye test and contact lens check."
• "Another half an hour later (nearly an hour after our appointment time) I queried why my mum hadn’t been seen."
• "Worst place ever…. Waited over 1 hour to pick up my lenses."
• "Service is poor I went in for my appointment, checked in with the lady at front desk 35 minutes gone then I realised people who came after me being taken to different rooms for their test."
• "Very bad service POOR TIME KEEPING, POOR TIME MANAGEMENT my appointment was at 10.15 am. And I still haven't been seen more than half hour coming up to an hour now and still I am waiting to be seen."