"First time using this garage. I booked my car in for an MOT and it passed so can't really fault the service I received."
"Booked MOT 20 days in advance, showed up for appointment, said Class 7 ramp was broken, no prior phone call, warning or anything regarding it the day of or days before."
"Booked car in for 8am puncture repair, as I needed to be on the motorway by 9am. I was then told technicians don’t start to 8:30am delaying my travels."
"Booked an MOT for 10:30 on 10 Sep. At 08:30 I was called by the manager to tell me that the MOT tester was off work and to ask me to rebook."
"I am happy with the process overall. This Halfords Autocentre offers competitive price and has excellent time slots availability."
"Booked online which then required a phone call to sort booking as came back with an error."
Cons:
"The duty managers informed me that there’s a failing in the booking process."
"Car arrived for appointment on time to be told that i now have to wait a lot longer because they had over run previous appointments."
"Appointment cancelled when I went to drop off car for service and MOT, new appt made car not brought back same day as promised."
"Original appointment set back 5 days because of an internet fault."
"Appointment booked for air con regas. Turned up and the receptionist (assistant manager) told me he was unwilling to do it and I would have to rebook."
Customer Service
Pros:
"Superb service from start to finish, the autotcentre in Cheltenham was clean, the staff where very friendly and adhered social distancing."
"Halfords Cheltenham run by Ryan and his friendly and very able team are the best garage support team I have ever had the pleasure of doing business with - Great service, excellent customer support."
"Fantastic customer care! I took my car in for safety check which they did free of charge!"
"The staff member was very welcoming and had all the paperwork ready."
"Amy and assistant Manager Philippa have given nothing less than a 10/10 service."
"Considering the stress they were under they remained personable, friendly and professional."
"Great service, and helpful, friendly staff."
Cons:
"Not only was i greeted by a lady that clearly doesn't want to be there, and she was talking to me like they were doing ME a favour for having my car with them."
"Absolutely diabolical.... Reception staff rude and condescending...."
"I will not be going back to this place again."
"Bad system, bad customer service, absolute waste of my time."
"I don't believe I've been told the complete truth. I wouldn't trust the manager."
"Steer clear of Halfords Autocentres if you possibly can!"
"The staff here are useless, they can't quotes you for prices of work that needs doing, do work without your permission."
Quality of Work
Pros:
"Thank you for checking over my corsa eco flex last week. And thank you for doing a clean of all my brakes for free may I add."
"Providing explanations and even calling technicians to show faults and provide in-depth explanations."
"I trust them 100% with their advice and work on my car and they always go the extra mile."
"Usually can do the job very quickly and at a very reasonable price."
"Very helpful and knowledgeable staff, they did a great job fitting my new four tyres."
"Speedy and excellent service."
"Great customer service, job completed very quickly even with the wrong part being delivered first through no fault of their own."
Cons:
"I went in for an MOT for a car I've not had any problems with. They said it needed £1000 worth of repairs... then on Monday I get an email saying they've managed to order the wrong parts so it won't be done till Wednesday!"
"They put new oil in again over filled it."
"They handed us another bill for £1270 for various reasons."
"Long story short: they told me certain things were wrong, I took my car to another garage, and saw with my own eyes that said things were not wrong."
"A number of inaccuracies on the MOT results, which another MOT centre have disagreed with."
"After having the car for even longer, they then found issues with the shock absorbers and added an additional £400."
"Only went in for two tyres booked online dropped my vehicle off at 10am and they couldn’t get the wheel off had to leave it with them overnight."
Communication
Pros:
"I received a phone call from them at 16.20 to say car was all done."
"Philippa great on the phone, understood the urgency and fitted us in."
"Explain what needs doing to your car and the cost of the work without trying to sell you things you don't need."
"Amazing customer experience from Antony from my first call in the morning to me leaving after a quick repair later in the day."
"The technician who did the work showed me what had been found and what he had corrected."
"Usual excellent service from Ryan and the team. Mot this time, car was taken in bang on time and completed exactly as predicted all whilst I sat and read magazines in the spotlessly clean reception with a coffee!"
"I found the entire procedure from start to finish very efficient, reliable & trustworthy indeed and will happily use them to care for my car in the future."
Cons:
"Virtually impossible to get through to them on the phone to get a quote and then later to call to see if my car was ready."
"Having not received a call from them during the entire day and having to chase twice to find out what was happening with my car."
"Poor communication on the update on the vehicle."
"Not able to make contact whilst car in the garage as apparently the phones weren't going through."
"They almost never return calls."
"Nobody contacted me to let me know MOT was complete or that there were some repairs to address."
"The only downside is that they didn't ring me to say the car was ready to collect."