Address: 431 Tyburn Rd, Birmingham, B24 8HJ, United Kingdom
Phone: +441213278529
Rating: 4.2
based on 91 reviews.
Delivery
Pros:
"I needed delivery on a specific date and they were able to do that within a week."
"They were well organised and arranged delivery for about 3 working days later, ahead of the 5 working days timescale we paid for."
"The Furnitures were delivered to all three floors by delivery team without damaging wall and stairs."
"The delivery men were professional and hard working, they wouldn't let me help un package the sofas, they did everything, even took packaging away with them."
"Delivery Driver was Great too, Polite, helpful and Friendly."
Cons:
"Unfortunately, I can't say anything good about them. The sofa set I ordered didn't arrive two months ago."
"Placed an order and was told it would be 4 weeks to wait for it to come to store, today after the 7th week of waiting."
"We ordered the sofa on July 12th, it was to be delivered in 10-12 weeks, after that time, no one informed us that the delivery would be delayed."
"It has been delivered after 9pm, in darkness."
"Have not received our order. Waited in all day and nothing arrived."
"I have recently bought a corner sofa from CJC and had to wait about 2 months and the sofa arrived without cushions."
"Brought a sofa and been told 'Up to 8-10 weeks' so we waited. No phone call, nothing... After 10 weeks."
Customer Service
Pros:
"Staff are very helpful and knowledgeable...a wonderful aftersales service, even after 6 years they still managed to source the items I needed."
"Customer service was brilliant the young ladies are extremely helpful and knowledgable."
"Great customer service, quick and fast and easy get what you want, very helpful staff."
"Excellent customer service and quality of furniture. Very helpful, friendly and supportive staff."
"Katherine (kat) an assistant there was brilliant and showed exactly what I wanted to find, she was lovely will definitely be going back."
"Lovely helpfull staff, Installation guys were great."
"Brilliant service, was a pleasure to deal with. They were extremely polite on the phone and when delivering the sofas."
Cons:
"No respect to customers... their way of talking to customers is very rude and arrogant."
"So I called and spoke to some rude guy who said we will send one out."
"They are very disrespectful, don’t care about customers, when asking for assistance they give you attitude."
"Seems like fake service in store as nothing is consistent with delivery."
"The customer service is awful, I had to call to ask when delivery was due."
"I do not recommend anyone to buy from them! They caused a lot of stress."
"CJC did NOT contact us or respond to any emails regarding this issue. Their Customer service is a joke."
Product Quality
Pros:
"Quality was outstanding at this price range."
"We’ve ordered plenty of furniture from CJC for many different rooms. The quality is excellent and so are the prices."
"The furniture is very cheap and of high quality."
"I have bought furniture from here a couple of times. Excellent customer service. Furniture is of great quality."
"They are very good quality and so easy to clean."
"With children in the house the items are still in great shape so quality is 10/10."
"Condition of my sofas is good, had them over 2 months now and they are comfortable and people like the look of them."
Cons:
"Avoid. Brought some items from here. Flat pack, and they had missing instructions."
"The furniture was flat packed, some of it but not all of it was covered in hairline scratches."
"Overpriced goods that break easily!"
"Sofa framework was faulty, kept coming out of place."
"Whatever you see in store and place for your order, you will not receive, instead you will receive a damaged cheaply made tacky version of the product you saw in store."
"The next day we assembled it and to find out the issues with misalignment of the headrests, different height of the two main sofa elements which looked as 5cm one higher than other, the significant worn marks on the fabric."
"I have had a full room set of wardrobes for just over a year and they are falling apart in different places."
Pricing and Value
Pros:
"If you are looking for common sense and customer service and competitively priced furniture do yourself a lifetime of favours and stick to IKEA."
"Would highly recommend this shop."
"I would recommend it."
"The customer service was fantastic, I purchased a corner sofa and mattress and I am very happy with the quality and the price I paid."
"Very very cheap furniture, I thought it was too good to be true, Went there was Gob smacked the quality was amazing."
"CJC has a very unique and modern style of furniture for reasonable prices."
"Absolutely Love my Purchase, Amazing Quality and Fantastic Price."
Cons:
"We did loose 20% of the 3 seater value regarding the refund, plus collection charge."
"Em weird sales protocol- some good furniture but you have to pay half up front and half a week before delivery- for which there and then you get nothing- not exactly inspiring."
"One price outside the place different price on leaflet and another price inside the shop."
"This guys I buy from them a sofa but it doesn't fit in my flat door when I return back they charge me 20%."
"My only qualm with them is, I live 5 mins up the road and they charged me for delivery and also assembly wasn't included."
"Received sofa set spend £950. While fitting came to know there was no manual and there was no holes made to put the base stand."
"Brought a memory foam mattress less than 2 years ago and you can already feel the springs and the memory foam does not spring back."