Address: 198 Great Cambridge Rd, Enfield, EN1 1UJ, United Kingdom
Phone: +442038265000
Rating: 4.2
based on 158 reviews.
Customer Service
Pros:
"Asif was very helpful with providing us with lots of information about bed mattresses."
"Kamil Jankowski was the same person to help us with our decision, he went above and beyond with his customer service."
"Joseph was excellent throughout, very good and incredibly affable."
"Paulina has been so helpful and supportive in answering my questions regarding their fantastic range of beds."
"Raheem provided exceptional service when helping me choose my mattress."
"We were really pleased with the service we were provided by Raheem at furniture village Enfield."
"Mark A who was very friendly and welcoming. He has showed us a good knowledge of the products."
"Mark in particular showed such exceptionally great customer service."
Cons:
"Sofagate!! Terrible experience! ordered a two seater sofa and a armchair in Jan this year. Paid in full by March'23. They delivered the wrong armchair."
"Customer service is great up until you purchase an item. Mark refused to help with multiple damaged products that were delivered."
"I went so many places and decided to get my bed from furniture village JUST BECAUSE they gave me earlier Delivery dates. Should have not trusted them. Customer Service is no good either."
"I have edited my review due to the poor service. However, the service from furniture village has been poor, multiple issues with the furniture, faulty items."
"Absolutely scam sales man,and rude."
"Customer service good. Quality control poor. The screw on the chair was cross threaded."
"Customer service beautiful, once you have purchased a product it's all downhill."
"Overpriced for very poor quality furniture that is delivered damaged."
Product Quality
Pros:
"He even stayed behind his working hours just to complete our order. He made our buying process smooth and easy."
"I purchased my new sofas yesterday. It was a really good experience."
"Came to furniture village for their easter sale and Asif was amazing and we had a very pleasant experience."
"Outstanding, service from Kamil helped us tremendously."
"Lovely store and better still, great service from Mark 2 days in a row."
"Received a great service from the store. Mark is very helpful and explained different aspects of the furniture in detail."
"I went to furniture village today looking for the correct bed for my mums back and after visiting 9 stores we was not advised about anything till we came to furniture village where dilesh advised me correctly."
"I came to furniture village today with my mum and was immediately greeted and welcome by Karunaker. He was very friendly, professional and enthusiastic."
Cons:
"Ordered a table which never arrived. All we got was excuse after excuse."
"Bought a £2000 dining table, it arrived two months late and in damaged condition."
"Absolutely DREADFUL experience. We only had part of our Sofa delivered and they did not have the decency to even tell us the half was missing."
"Customer service beautiful, once you have purchased a product it's all downhill. My bed had not the right amount of screws."
"I had a good experience with Kamil Jankowski (enfield branch) as he was patient and gave us a good overview of the beds and wardrobe we bought."
"Overpriced for very poor quality furniture that is delivered damaged."
"Ordered a sofa online and the service was horrible. Decided to go in store this time and I would have to say its a big difference."
"Avoid at all costs - i can write an essay about how and why but to cut long story short: you go with companies that take good care to ensure you receive a product in reasonable time frame."
Delivery and Logistics
Pros:
"Bought a new sofa set and Mark was very patient with our family. We needed a change to the order a day later and he was great."
"Had a great shopping experience at this branch. Would like to thank both Craig and Kamil for their attentive professional service."
"We buy 4 weeks ago a Mattress for 1300£ The service was super great, and they tell us on the delivery they will put the mattress on the bed and they will take the rubbish out."
"Ordered a sofa online and the service was horrible. Decided to go in store this time and I would have to say its a big difference."
"Went to this store for a Italian made table and chairs. Mark who dealt with me was amazing he was very polite and helpful providing excellent customer service."
"We went in here just to check out some tables no real urgency to buy. We were taken care of by Andrew and his service was impeccable."
"Very helpful staff, free coffee/hot chocolate/frappé machine... Decent inventory on display and best of all they offer a modular seating design so you can mix and match your sofa if you need to for a custom space."
"It’s a big deal isn’t it. However deep your wallet, purchasing new sofas and beds are big purchases and between the two let’s be honest you’ll send a fair bit of time on them."
Cons:
"Sofagate!! Terrible experience! ordered a two seater sofa and a armchair in Jan this year. Paid in full by March'23. They delivered the wrong armchair."
"I went so many places and decided to get my bed from furniture village JUST BECAUSE they gave me earlier Delivery dates. Should have not trusted them. Customer Service is no good either."
"I have edited my review due to the poor service. However, the service from furniture village has been poor, multiple issues with the furniture, faulty items."
"Don't buy from them. Ordered a table which never arrived. All we got was excuse after excuse."
"Bought a £2000 dining table, it arrived two months late and in damaged condition."
"Absolutely DREADFUL experience. We only had part of our Sofa delivered and they did not have the decency to even tell us the half was missing."
"Customer service beautiful, once you have purchased a product it's all downhill. My bed had not the right amount of screws."
"I came in today to buy a bed for my mum and was helped by Karanaker Rangineni who was extremely helpful and made the experience stress-free!"