Reynolds Retreat Reviews Summary

Facilities

Pros:

• "Facilities are excellent and atmosphere calm friendly and professional."
• "The pool is amazing, sauna is perfect."
• "The spa was clean with all facilities functioning."
• "The pool and steam room and sauna are wonderful."
• "The facilities are great but the jacuzzi was cold all day."
• "The facilities were amazing and clean!"
• "The facilities in the spa were great."

Cons:

• "Loads of staff milling around chatting, none doing useful things like checking the sauna and pool are hot enough."
• "The spa was cold- the pool and jacuzzi were really cold, as were the foot spas and showers."
• "2 foot spas didn’t work and one of the showers only worked in one setting."
• "The sauna could do with updating."
• "The spa also looked like it needed a good clean."
• "The facilities aren't bad, a bit tatty."
• "No cleaning or maintenance in the pool area."

Value for Money

Pros:

• "For £45 each for full day spa access and afternoon tea it is really good value."
• "I think it was good value for money mainly because you have access to the spa for the day."
• "We thought it was great value as it included two 25 minute treatments each and our afternoon tea."
• "All at an incredibly competitive price."
• "Had the best day all eleven of us a little treat for my daughter who's getting married next weekend, some of us had treatments while the rest of us chilled by the pool, afternoon tea was beautifully served lots of choice felt very special can't wait to come back xx."

Cons:

• "Made to feel cheaper with different food option… which took 30 mins to bring out x2 scones."
• "I wouldn't pay that price for the afternoon separately as I think its quite expensive for what you get compared to other places I've been."
• "This place is overpriced, unclean and badly managed."
• "Two hot chocolates also cost £11.50 which seemed extremely expensive."
• "The £45 day pass is the biggest waste of money!"
• "I wouldn't pay for a membership it's too expensive for what you get!"
• "You no longer get towel, robe and slippers included and each guest is charged an additional £10 to borrow them for the day which is a bit steep."

Staff and Service

Pros:

• "Thank you to the staff for looking after us so well."
• "The staff were all nice and accommodating."
• "Our treatments were great, my beauty therapist was so friendly & professional."
• "Also the staff were very professional."
• "The staff were lovely, the food was delicious."
• "Really friendly and helpful staff and in particular absolutely brilliant people who gave us a massage."
• "Staff were very friendly and helpful."

Cons:

• "The service was appalling."
• "No eye contact, no smiles, everyone seemed to be served before us!"
• "Disappointing that the staff didn't feel it would be appropriate to at least apologise."
• "On complaining to reception about how cold the spa was, the staff were unapologetic."
• "Many of the staff have no people skills, they have attitude problems and are not curtious."
• "The staff who served us gave us attitude as soon as we arrived."
• "The staff management is awful lack of experience or willing to correct a problem for the customer to feel better."