Athelis Club & Spa Reviews Summary

Kid-Friendly Facilities

Pros:

• "Having the hangout for the kids has allowed me to have 2 hours per day 3 times a week to myself!"
• "The club has the best programme for kids - The Hangout."

Cons:

• -

Facilities and Cleanliness

Pros:

• "The spa and pool is brilliant."
• "From the incredibly varied timetable, to the top class facilities and instructors."
• "Gym equipment is lovely, lots of class options."
• "Everywhere was thoroughly clean and clearly well maintained."

Cons:

• "Facilities massively lacking in hygiene and quality."
• "Pool is constantly freezing in this weather and there is always a problem."
• "Been to many gyms over the last 35 years and Athelis is the best, lovely staff, talkative and more than happy to help, the gym has a quality rig out, the spa can't be faulted and the food is great too."
• "Before it opened I was really excited for this gym to open due to how good the pictures looked however every time I come there has always been a problem."

Customer Service

Pros:

• "Staff are very friendly and make your experience very relaxing."
• "I was greeted and helped enormously by Rionna (sp?) in the morning prior to my appointment which meant I arrived feeling very relaxed."
• "Very professional and exceptional therapist, the best treatment I have ever had to date and have been fortunate to visited many spas but the treatment today was a wonderful experience."
• "Staff were super helpful, friendly and amazing!"

Cons:

• "Good sushi and terrible service."
• "Management need training on how to deal with complaints and dealing public."
• "They couldn't even offer me to get a real experience for a day."
• "Awful company, put the prices up by £15/ Month when the club is closed and refuse to communicate with members."

Value for Money

Pros:

• "Such amazing value for money!"
• "A very excellent experience. The Detox Ritual was really great, I was not expecting to have the exfoliation, the mud wrap and a massage all for the price!"
• "£50 for a day pass. David Lloyd and every other gym give you them off an email inquiry."
• "For the amount you pay towards membership, you’d expect great customer service."

Cons:

• "The cost is £50 for me to simply use the gym. It’s absolutely ridiculous."
• "Now the jacuzzi is barely warm. They must switch the heater on for an hour per day honestly. It’s really frustrating because it’s completely hit or miss."
• "Cancelled membership due to expensive personal item 'going missing' whilst in the staff's possession."
• "Increased the prices to make up for the loss of income during COVID, including those tied into contracts with promotional prices."