Bannatyne Health Club & Spa Ashford Reviews Summary

Staff and Service

Pros:

• "Overall experience has been fantastic, staff at the gym, cafe and front desk have been absolutely wonderful."
• "Highly recommend. Hayley the spa manager is fantastic at her job."
• "Both girls were great!"
• "Very friendly staff and great facilities."
• "Every member of staff I spoke to was friendly and polite. Very professional too."
• "The staff were really professional and the service was fantastic facilities are really good as well what a lovely way to spend an afternoon definitely will be back and definitely will recommend to friends."
• "All the staff we came into contact with were so lovely."

Cons:

• "Staff are terrible. So unhelpful that we were unable to register because of a computer problem."
• "Staff including management was not very helpful even after complaining."
• "The staff was confused and told us to wait 30 minutes for our booking."
• "awful gym, dirty, run down, staff are pretty rude."
• "Staff in Ashford Bannatyne's are very rude and poorly trained."
• "Older woman at reception not very customer friendly."
• "Staff was rude everthink was a effort."

Facilities and Cleanliness

Pros:

• "Parking was easy and accessible."
• "The pool and health facilities are overall very good. Changing rooms are clean and spacious."
• "The facilities were clean and well kept."
• "All communal areas were clean, the pool was well maintained."
• "Facilities very clean, staff friendly."
• "The changing and pool facilities are brilliant."
• "General areas were clean."

Cons:

• "The facilities could have been a bit cleaner. And the furniture in the treatment rooms was ripped and broken... Pretty dirty and the towels and blankets smelt used and in need of a good wash."
• "The changing rooms were dirty and just far too busy as people using the gym were in there as well."
• "Spa facilities dirty and as for relaxing… not when the music is booming from aqua aerobics."
• "Mostly dirty and dusty, most (not all) of the staff will ignore members."
• "The ladies showers were also tired - the limescale on the showers was bordering unhygienic."
• "Pool is disgusting... the water looks greasy."
• "walking into a changing room which smells like a septic tank regardless of how many times it’s cleaned."

Treatments and Spa Experience

Pros:

• "It was superb the massage lady was so professional very kind always asking if everything was ok."
• "The massage I had was good and the facial was great."
• "Treatments really good."
• "I had an amazing massage experience and so did my daughter."
• "Had a lovely Swedish massage and head massage."
• "The massage and facial were brilliant and I felt very pampered."
• "We really enjoyed SPA treatments - especially that me and my husband been treated in one room, massages were absolutely great!"

Cons:

• "This is not a Spa its a leisure centre, if you like your massages with banging techno music and a guy constantly shouting 'Come on!!' while trying to enjoy a back rub with whale music then this is the place for you."
• "We are disgusted with the treatment we reviewed and none of it was spa related we did not even get a complimentary sustenance."
• "Treatments themselves were good, although I wasn't asked how firm I like my massage and came home with bruises all over my legs."
• "The manicure was rushed and not done properly."
• "My mum and I had our nails done at the ashford branch. The manicure was rushed and not done properly."
• "Massages were poor, my daughter was left bruised."
• "The massage was awful... It felt like a friend was rubbing sun cream on me around the pool."