Slater Menswear Norwich Reviews Summary

Customer Service

Pros:

• "Customer service is second to none, staff can’t do enough to assist."
• "Every time I have had to contact this store or make a visit I and the wedding party have been treated with OUTSTANDING customer service."
• "His customer service skills were second to none."
• "The staff are faultless and genuinely helpful in every aspect."
• "Very helpful staff, make you feel like you're worth a million quid and bend over backwards for you to get you what you want or need."
• "Outstanding Customer Service shines through."
• "All the staff were very kind, polite and helpful."

Cons:

• "The whole service was not good. Could not recommend due to our experience."
• "Unfortunately, it was a bumpy ride for us, we picked the suits we liked and put a deposit down, we were told the suits wouldn't go anywhere as they are now held... shortly after this we were then informed the suits are now gone and no longer in stock - I wasn't too pleased."
• "However, it is a little frustrating that every suit is matched, jackets with trousers. So chest size dictates what size waist trousers you get and for me that means trousers way too big if jacket fits, or better fitting trousers with jacket too small."
• "However on return the sleeves had been altered and they were too short and uneven."

Product Quality and Selection

Pros:

• "A great selection of formal and casual menswear."
• "The clothes they sell range in prices but are certainly value for money and you are paying for high quality attire."
• "They have a massive selection of men's formal/casual wear."
• "The range of suits is brilliant and caters for all budgets."
• "Everything needed for a wedding outfit under one roof - the suit, shoes, shirt and ties."
• "They do have some exceptional clothes in store and the free alterations if any are needed are the icing on the cake."
• "Good range of products even for the bigger man like me."

Cons:

• "I had hoped this would fill the gap left by tmlewin but the shirt quality and sizing is poor."
• "The suits on the hanger are also shoddy quality."
• "Lack of knowledge of tailoring. Staff took measurements for suit for a wedding but when went back the suit needed some alterations."
• "Purchased a three piece suit from a very large choice that they have, trousers were altered for me and were ready by date specified but did not look right."
• "I had an issue with some trousers that were damaged after a week of wear and they no longer had those trousers in stock as apparently I'd bought the last pair of my size."

Value and Pricing

Pros:

• "Can't fault anything about the service or price."
• "Good quality at good price."
• "Amazed by price, quality and level of service."
• "The price was very competitive."
• "Went Slater today looking to hire a suit and was amazed how cheap it was to actually buy a good quality suit."
• "Bought two suits at a decent price and they are also altering them for free to fit my massive circumference."
• "I used slaters last year to buy a suit for my wife’s brothers wedding and they kitted me out with everything and for a great price too."

Cons:

• "Its a shame the shop has a small door entrance as it could be missed it is upstairs I think they lose a lot of trade as no shop window."

Alterations and Customization

Pros:

• "I had to have quite a bit of alteration done to trousers and a suit, which was done within four days, very impressive !!"
• "Free alterations and also for life."
• "They can provide alterations to clothes you buy from them."
• "Four identical fellini blue check suits purchased for wedding.perfect £99 each and three had alterations done at no extra cost, amazing."
• "Free alterations on one pair of trousers."
• "Easy to get the suit we wanted and alterations was a doddle."
• "The alterations are also free of charge, another bonus!"

Cons:

• "Lack of knowledge of tailoring. Staff took measurements for suit for a wedding but when went back the suit needed some alterations."
• "Purchased a three piece suit from a very large choice that they have, trousers were altered for me and were ready by date specified but did not look right."
• "However on return the sleeves had been altered and they were too short and uneven."

Staff Expertise and Assistance

Pros:

• "Matthew in store today was very understanding of our situation and went above and beyond in helping me resolve the problem."
• "Simon C was brilliant, greeted on arrival, then came and found us to assist in buying a suit."
• "Jack was very helpful, patiently finding the right perfect fit suit."
• "Took my son to buy a suit today. We were advised by Elliot about size, colour of ties etc couldn’t have been a more pleasant friendly, knowledgeable guy."
• "Very knowledgeable on suits."
• "Special mention to Simon C who looked after me through every stage."
• "Received professional, great advice, no pressure to buy and humour from Garry at their Norwich store."

Cons:

• "Lack of knowledge of tailoring. Staff took measurements for suit for a wedding but when went back the suit needed some alterations."
• "However, it is a little frustrating that every suit is matched, jackets with trousers. So chest size dictates what size waist trousers you get and for me that means trousers way too big if jacket fits, or better fitting trousers with jacket too small."