Currys Reviews Summary

Customer Service

Pros:

• "Extremely helpful, friendly & ready to help where they can."
• "The lady helped resolve my printer issue super quickly and exchange it with another one. She was really polite and helpful."
• "Fantastic and friendly staff. Repair team are all extremely helpful."
• "Took every care to meet her needs. Promised a delivery and installation within 4 days and that happened without any issues."
• "Guv helped me make the right choices on purchasing many different appliances. He gave honest and helpful advice according to my requirements."
• "Jamie offered brilliant customer service. He showed a real interest in myself my needs as a customer."

Cons:

• "Lack of help from staff. 3 times in store twice I have purchased from elsewhere as staff tell u they can't help."
• "Very poor customer service constantly. The staff always pretends not seeing you."
• "Three times I have been in here over the past 2 months and have not purchased anything due to the poor knowledge and lack of interest from staff."
• "Staff is doing everything they can to avoid helping clients. When they see you looking for them they are running for their lives."
• "Absolutely disgusted with the company as a whole! Customer services phone number is a waste of existence as they are useless."
• "Took 5 days to be able to get a new phone, and 4 visits to the store!!"
• "Honestly would never recommend getting anything from here."
• "Worst curry's I've ever stepped foot in... not one member of staff approached us for assistance."
• "Do not use DPD ship to shop with these. Someone will open your package."
• "Bought an item on click and collect so stood by the click and collect desk and followed the checkin procedure. Took 10 minutes for a member of staff to come over."
• "Quick service went on Monday price £299 but forgot my card so went back on Tuesday but item had gone up to £319 wouldn't honor the cheaper price."
• "Staff tried to gaslight us into saying we didnt buy our laptop from here."

Product Availability and Stock Management

Pros:

• "The store itself is large and well stocked."
• "Fantastic service from him and would recommend him."
• "We pretty much have a brand new dyson back with all new parts and fully serviced."

Cons:

• "My score is for lack of help from staff... A 2nd staff in purple top black sweat over was moving cookers asked Gordon assistance told wait for someone in purple."
• "If you buy something from the store, you need good luck and plenty of patience."
• "Took a lady who has had a stroke in a wheelchair to purchase a new cooker. She and I were treated with the best courtesy."
• "I went to this store today to buy a washing machine. Old one break down, I decided that I would quickly buy a new one, plug it in and forget... I spent almost an hour in this store, no one approached me, no one was interested."
• "Took 10 minutes for someone to bother to help after several reminders."
• "Went in after a certain jvc 32-inch tv and asked a worker was told didn't have 1 in-store. So i went online and ordered tv i was told had none."
• "Absolutely awful customer service. Bought a Hotpoint washing machine and had it delivered this Afternoon. Removed the plastic and top/sides of the polystyrene but left the bottom in place. 2 of the 4 transport bolts had sheered, 1 in tact and the 4th is lodged."
• "Ordered a fridge freezer had to wait several weeks for a delivery when delivered was damaged so had to be returned."
• "Do not buy anything from a curry’s store! You will not be able to return it."

Online and In-Store Experience

Pros:

• "Customer service was spot on. Friendly staff on hand to make your life easy."
• "Great range of electricals at decent prices. They even do a price match to advertised prices."

Cons:

• "I ordered a ps5 ragnarok for 530 pounds and then they sent me a wrong digital one which normally costs 300 pounds now I have been trying to refund and email but they don’t care."
• "3 times I asked for assistance but was told everyone is busy."
• "I bought a £35 portable heater. Then went to collect it. I was told that the particular brand isn’t available but I was already charged."
• "Went to store several times during week day so not busy at all. Looking to buy a 65" TV for home. Not sure if staff just not bothered or if understaffed but no one available to help me choose a TV."
• "The two managers of this store deserve zero stars."
• "If I could give zero stars, I would. This is the third time we've come here, and every single time, the experience has been the same."
• "Walked in and said I want to buy a TV and took 20 minutes for someone to bother to help after several reminders."
• "Wanted to buy a clearance product, took the item to till paid by card, handed my purchase just to have it snatched back as they need to quarantine the goods for 3 days."
• "Just been into the store at Coventry Arena intending to spend over a thousand pounds and the service was disgusting!"
• "Terrible service especially from the manager - when you've been given wrong information by carphone warehouse and curry's customer service and then the manager of the store has a very bad unhelpful attitude."