Currys Reviews Summary

Staff Availability

Pros:

• "Trish has been a phenomenal help, all help and knowledge and not at all pushy."
• "Michael was also the same the one time we spoke to him. A credit to Currys."
• "Went into the Chester store today enquiring about purchasing a new MacBook. Dion was more than helpful."
• "Just had an amazing experience at Curry’s in Grey hound Park Thanks to Dion."
• "went in the store looking for three items and POORYA helped superbly."
• "I visited Curry's Chester Store on Greyhound Retail Park/Deva Park on 15/05/23. My visit was to purchase a mini refrigerator for my elderly mum. I was met by Daniel who was so friendly, helpful and knowledgeable."
• "A massive thank you to Emily and Michelle who helped us in a really difficult situation to sort out the 3 week mess of ordering a sat nav at another branch."
• "What a wonderful experience. Went along to see if they had any Lanyards for an Autistic Relative of mine and was met by Emily who could not do enough to give me guidance on how the store is embracing the Autism Local Charities and how aware of Autism they are as a company."

Cons:

• "Visited the Store at 18.50 on 07/11 upstairs really busy one assistant doing a finance plan with a customer waited 10 minutes but still no assistant."
• "Could do with some fine tuning to the ordering process of certain products as they seem to use what looks like quite an old system."
• "Extremely pathetic service. Ordered a laptop but didn’t wanted as it was refurbished."
• "a store with a very wide selection of goods, but every time you have to search or wait a long time for help."
• "My partner had a disappointing experience this morning..he went in to look at speakers for his computer...a young, gum chewing girl served him called Sarah who obviously doesn't enjoy her job...or even people!"
• "Short review: Don't use the car delivery service."
• "Awful customer service and no ownership on actions."
• "Awful customer service. Sales person named Mark he had no interest in us whatsoever, had an awful tone."

Product Availability and Quality

Pros:

• "Good range of products and some good deals to be had."
• "Bought a software bundle that they made up on the spot, couldn't leave it for the price offered even the lad on the till seemed surprised."
• "Also they do price match, they gave me a discount code over web chat which was good, but then that code cancelled free delivery code so in the end I've ordered from amazon."
• "The shop staff were up to standard as was the first member of staff at the call centre."
• "Firstly some context, earlier this year I had an issue with an iPad and the way it was dealt with in store made me vow to never step foot in the door again."
• "Guy who served us (bald head) had no customer service ability to listen, just argued everything we said."
• "We bought a logik TV from them that has had several issues. (I wouldn’t buy logik again) The whole process for customer service, warranty and repairs was awful, they cancelled appointments, passed us around to other people and left us with a broken TV for weeks."
• "Went in yesterday evening in an absolute panic because i thought i had a virus on my computer. lorraine (the apple expert) stayed late on her shift to help me and it was so so appreciated."

Cons:

• "This isn't a place I would personally recommend, came in with a friend to order a cooker and we received a defective cooker."
• "I bought an Apple ipad to take on holiday, it would not charge, no sound, and a flickering picture."
• "Terrible. First fridge they delivered was dented, fixed up order for new one, they came but wouldn’t take first one and went away."
• "I will never be buying any product from currys again. Their unwillingness to uphold policy and be supportive after 2 years of payments towards insurance is ridiculous."
• "went in the store looking for three items and POORYA helped superbly he knew exactly were to find each product i needed and helped with taking the products to my car."
• "went in yesterday evening in an absolute panic because i thought i had a virus on my computer."
• "I visited Curry's Chester Store on Greyhound Retail Park/Deva Park on 15/05/23. My visit was to purchase a mini refrigerator for my elderly mum."
• "A massive thank you to Emily and Michelle who helped us in a really difficult situation to sort out the 3 week mess of ordering a sat nav at another branch."