Address: 97 Grays Inn Rd, London, WC1X 8TX, United Kingdom
Phone: +442078311999
Rating: 4.3
based on 181 reviews.
Effectiveness of Treatment
Pros:
"I had tried other laser hair removal treatments in the past, but I can honestly say that this is the MOST EFFECTIVE one."
"You can see results after the first session. My hair has really not grown back to pre laser levels."
"So far after 4 treatments the hairs are almost gone."
"I noticed a significant reduction in hair growth after just a few sessions."
"The Candela laser is working very well with my dark skin (I am Black), it is a medical laser."
"I could see the results from the first session, it’s amazing."
"Hardly any hair grew back after just the first treatment."
Cons:
"I haven't done yet all 3 sessions of clarifying facial, I am my 2sd treatment and I don't see any difference."
"They pretend to use the lase on the areas but with no effect."
"I had multiple sessions here over 18 months and the results have not been what I had hoped for."
"Now I have hairs at the bottom of my legs.... above my ankles and hairs on the sides of both legs."
"I did not see any improvement after a few sessions."
"The laser hair removal treatments showed absolutely no difference for me after a couple months."
"When that was finished, my hair grow back much worse."
Customer Service
Pros:
"Very clean clinic and very professional."
"The staff was professional and friendly, making me feel comfortable throughout the entire process."
"Also, all staff have been always friendly and welcoming."
"Kiran and her team know what they are doing and are extremely professional."
"Always a friendly welcome and it is easy to schedule in my next appointment."
"Their customer service is wonderful, they take care of all your beauty and medical needs!"
"The team at Accurate are extremely friendly and professional."
Cons:
"Horrible place, I do not recommend! Treatment doesn't work, they try to get you to spend more money - that's all."
"Awful customer service! They messed up my appointment, and instead of apologising for this, they tried to blame me for this."
"ALL the staffs are very rude. Once you decide you don't want to pay for extra treatments on top of the groupon voucher you become a victim to your treatments."
"Staff don't make you feel welcome and are rude."
"The staff from this clinic is very rude."
"The service was bad she was rushing and they are rude shooting over the phone not professional at all."
"The staff are unprofessional, rude and miserable."
Appointment and Accessibility
Pros:
"I have always started my sessions right on time when I arrive, so no long waiting periods in the waiting room."
"I receive reminder texts the day before to confirm which I really appreciate."
"The staff are kind and friendly, and very professional."
"They were happy to rearrange appointments to suit my schedule."
"They have been great at accomodating my schedule when booking the appointments."
"I am really happy with my results. I have a couple of sessions on my mostague and I can see an excellent result."
"I’ve had a really positive and successful experience - four sessions later, the treated areas are growing back slowly or hardly at all and I’ve not had a single ingrown since."
Cons:
"Hard to get appointments. Waiting up to 6 months for them to give me appointments."
"Awful experience. originally I was booked in for the 8th feb. on the day, just 10 minutes before I had to leave they called me to cancel my appointment out of nowhere."
"Twice they cancelled my appointment on the day or day before."
"The only thing I'd say and it's hard to book an appointment unless it's in 3 weeks time :/"
"You only get an appointment immediately when you decide to pay more, if you insist on using your Groupon voucher you don't get appointment for months."
"Booked my appointments in advance with accurate laser and when going their on multiple occasions they used to get the dates and times wrong."
"If you book a bikini area, they will only laser the small section of your pubic region in the middle, won't touch the actual bikini area either side of your knicker area, or anywhere underneath."
Hygiene and Clinic Environment
Pros:
"Very clean and professional, helpful explain the treatment very well."
"Lovely clinic. They took the time to explain the procedures and what to expect."
"The clinic was sterile and clean."
"The clinic is very hygienic."
"The hygiene standards are five star."
"The clinic/salon is very clean, the treatment room is large and again clean and tidy."
"Clean premises and professional technician."
Cons:
"The facilities are plain dirty."
"This place was unhygienic, service was rude."
"They didn't even replace the bedding between customers."
"Treatment surfaces were not cleaned between appointments which was disgusting."
"I actually had to pull the paper towel over the dirty bed myself because the old lady wouldn't do it."
"When that was finished, my hair grow back much worse."
"I paid out a further £900 for full leg treatment. Only when I got home I realised the pain I felt was not normal, I had actually suffered first degree burns."