Village Car Care Reviews Summary

Customer Service

Pros:

• "Customer service is second to none - honesty, good communication throughout and speedy job well done."
• "Friendly, trustworthy & on point every single time."
• "Ian and James were amazing and made a tough situation a whole lot better."
• "They are always happy to help and friendly too."
• "The staff are incredible people who really genuinely give thought about the customer and their feelings."
• "Professional and friendly staff and I felt they were honest in terms of the work that I needed."
• "They truly care about customer service."

Cons:

• "Took the car here because it was overheating. They charged me £80 to tell me that everything was fine and then started changing random parts that didn't have anything to do with the real problem."
• "Upon returning said that had also adjusted the tracking and that would be £90 extra!"
• "So they gave me a quote verbally then charged me more when I picked up the car, when I queried, they said that it was vat?"
• "Were rude and said they would put it back."
• "This garage quoted me over £100 more than another garage so I took my business elsewhere on that occasion."
• "I went down there to get a spare tyre changed. At first, the guy told me the price for the tyre to be replaced would be £60 and to come down later whilst he orders the tyre. When I went back down he told me the price was actually £70! I thought that was quite sly."
• "Awful experience with these people please take my advice and stay away."

Quality of Work

Pros:

• "Prices are competitive and the work is of a high standard."
• "They are honest, efficient and they take pride in what they do!"
• "Great experience, fair prices and undertake work to an exceptionally high standard."
• "Village Car Care epitomise what good customer service should always be."
• "The work was reasonably priced and they gave good advice on which tyre I should go for."
• "Village Car Care always provide the best service at competitive prices."
• "Been on many occasions, the work is carried out competently to a high standard."

Cons:

• "Took the car here because it was overheating. They charged me £80 to tell me that everything was fine and then started changing random parts that didn't have anything to do with the real problem."
• "Ive spent a lot of money only to be left with a car that's currently undrivable."
• "I was left with a car in an unknown state, not sure even if it was safe to drive."
• "Took car for tyres. Said would be 40 mins but took 1hour 40 mins."
• "I also found them quite pricey compared to the garage I have been using now."

Integrity and Honesty

Pros:

• "Great HONEST garage."
• "They managed to remove the nail without damage & bonus - NO CHARGE!!"
• "The main reason I would give for recommending this garage is that you can trust them."
• "The most honest car care place I have used."
• "However, what really sets them apart beyond the quality of their work is their integrity."
• "They give you honest advice and see you as a customer for the long haul, so never try and pull a 'fast one'."
• "Very good value, professional and very trustworthy."

Cons:

• "So they gave me a quote verbally then charged me more when I picked up the car, when I queried, they said that it was vat?"
• "I went down there to get a spare tyre changed. At first, the guy told me the price for the tyre to be replaced would be £60 and to come down later whilst he orders the tyre. When I went back down he told me the price was actually £70! I thought that was quite sly."
• "I would advise you get a second opinion before having any work done here."