Morrisons Reviews Summary

Customer Service

Pros:

• "Staff always available and helpful."
• "The staff are really polite and helpful and a fabulous choice in store."
• "Otherwise, checkout staff and other department staff are most helpful."
• "Always friendly staff especially Adrian (the trolley boy) and the lady on the lottery counter."
• "Staff are amazing. Always have great service whether we are at the till or we're not at the till and we're looking for something which we can't find."
• "All the staff at Morrisons are friendly and extremely helpful always ready to give a helping hand."
• "Staff work so hard at this store and I have always found them to be friendly and helpful."

Cons:

• "The majority of the staff are unfriendly and unhelpful in the store."
• "Manager (I think he was manager) is disrespectful and rude!"
• "The wife was accused of thieving by the security guard he didn't look at the cctv or check at the counter that she had paid."
• "Disgusting, awful shop. Why do people shop here?? It’s dirty, rude staff, smoking round the back, the selection of food is shocking."
• "Most of the staff are extremely rude, no smiles, unhelpful."
• "The blonde waitress making hot drinks was in a foul mood too and it was all very unpleasant."
• "It's utter chaos here. Staff were grumpy by the volume of people."

Store Layout & Facilities

Pros:

• "Bright pleasant store with fuel station in convenient location, friendly staff and usual great choice of products available."
• "Huge supermarket, has everything. Massive carpark with big enough spaces and a filling station which is always good value."
• "Since last Christmas they have really sorted the place out. Tons of room and easy use isles."
• "Really lovely store to shop, spacious, friendly staff, wide aisles, wheelchair accessible, little trolleys for kids to help and ride in car trolleys for those that want to chill!"
• "The store itself is well laid out, it has everything you could possibly need in a food and drink superstore."
• "Excellent store, nice wide aisles and a good range of stock. Visited when it was busy but the store still manages to not feel crowded."
• "Visited Morrisons in Plymstock, Plymouth, while searching for holiday treats and was pleasantly surprised! The shop was clean, spacious, and well-stocked."

Cons:

• "Terrible new layout and parking."
• "Definitely a lot bigger with a much better range, but it feels like a maze!"
• "The layout of the store isn't the most intuitive and things aren't in the place that you'd think they'd be."
• "A very tired supermarket in need of a revamp."
• "It's not as good as other superstores, there is always seems to be something wrong with the fridge (leaks not cleaned up) or freezer (ice build up and food stacked above the safe level) not many personnel on the shop floor to ask for help."
• "The new entrance is ridiculous with offset doors."
• "The whole supermarket has changed, no order to the aisles anymore."

Product Availability & Quality

Pros:

• "Excellent superstore with a massive product range."
• "Can recommend their vegan /vegetarian food range lots of variety."
• "Great selection..good greengrocery and fresh meat and in store bakery."
• "Great to see a big supermarket doing more for the environment and reducing plastic waste by allowing customers to bring their own containers when buying meat and fish from the butchers and fishmongers."
• "Very good quality Morrison's, fairly new with particularly good counters around the store (butcher, salad etc)."
• "Great place, friendly helpful staff, nice Fish and Chips."
• "Very clean throughout the store with plenty of fresh choice from the butcher's, fishmonger and fresh fruit and vegetable sections as well as the rest of the store's ambient and frozen departments."

Cons:

• "Could be a good store, however items that don't have prices most likely won't be bought. Everything is very messy, with empty shelves."
• "Availability shocking on most departments."
• "The shelves are either half empty or complete empty on a lot of items."
• "Most promotions always empty."
• "Not as good as it once was we bought salad which we had to go through it all on the shelves to find items that seemed fresh."
• "What is happening to morrisons never have much stock half the shelves are empty and freezers always broken down it looks so run down lately just walked in no kiwis or blueberries again put the trolley back and I'm off to tesco!"
• "Most shelves empty of essentials."