"Really good service, reset my iPhone when I forgot my passcode, very fast and extremely helpful!"
"Super helpful staff, didn’t press me to buy new product but explained my options re: repair versus replacement."
"Always a much more pleasant experience visiting Western Computer than I've ever had in an Apple store."
"Wonderfully helpful when I popped in after Christmas regarding an issue with charging my phone."
"As soon as I walked in Tawni greeted me with a smile and fixed it in seconds!"
"Unbelievable service. Can't speak highly enough of the two gentlemen that served me."
"Exceptional customer service. I visited the store today with a very old Mac and the guys in there were so knowledgeable and helpful."
Cons:
"Very reluctant to share store WiFi, saying it will take 2-3 hrs so go home. Actually took 3 minutes in store."
"Without a shadow of a doubt the worst store I have been into in my life."
"Sorry not a good experience. Arrived for a pre-booked technical support appointment. Staff member spoke only to instruct me."
"Very unhelpful staff, I regret every second I spent in this store."
"Appalling service. I was told would take 3 days for a battery replacement on my iPhone 11 Pro Max."
"Robotic, inflexible & disappointing customer service. Their unhelpful policies resulted in this shop trying to charge me £99, a wasted journey & a feeling that they just wanted my money."
"Very poor Customer Service. I left my iPhone to be repaired one week ago in Leamington Spa branch and now they do not answer to my emails."
Technical Support and Repair
Pros:
"I walked in with some AirPods that wouldn’t connect for me whatsoever! They fixed my issue promptly."
"The screen on my M1 MacBook Pro died, and it was out of warranty. Not only did these guys fix it quickly and without drama, they were even able to reclaim most of the cost of the repair from the original vendor."
"Took my Mac Book Pro in as keyboard & track pad had stopped working. Once I had shown proof of Apple purchase they sorted all issues for me."
"Thanks guys. They really sorted me out this morning with an old Macbook computer that I wanted to give to my grandson."
"I’ve sent in on Thursday 19 December for a repair but they couldn’t repair so they give me a replacement iPad pro as it was under warranty."
"Repaired my MacBook Air under warranty. Fast, efficient service."
"Recently had my Apple pencil replaced here, very fast turnaround time very pleasant honest and professional staff too, would highly recommend."
Cons:
"You need to pay 84 pounds for them to then ask you to pay more money for the repairs."
"I went to this store as first resort to get a new back put on my iPhone as they are a trusted Apple retailer. Was told that it was not possible & that my only option was to buy a completely new phone."
"Manipulated into buying Airpods of 1st generation without being made aware of fitting issues."
"Technician refused to honour a warranty repair after rudely telling me I had purposely damaged my charger."
"Avoid! It’s the only local Apple service centre but the customer service is appalling."
"Even if you have devices still under warranty with Apple be prepared to be charged £85 diagnostic fee by this shower of cowboys!"
"They took the iPad off me, then the next day informed me they would not honour the warranty."
Store Experience
Pros:
"This company went above and beyond helping me during a very difficult time after losing my son."
"Just been in to Paul and Simon at Western Computers as I am a complete technophobe and of a certain age. They were so helpful and did everything for me."
"I’m a local business owner and I was pretty happy with the advice given by the team over the phone as well being greeted by your shop floor team too."
"Making a purchase was extremely easy with the great technology used as well as the friendly and helpful service."
"I always go to Western for any Apple advice or purchases."
"Absolutely superb experience at western computer on several occasions."
"The guys are friendly and knowledgable and always work to get me the best deal."
Cons:
"The shop was empty. The only customer was me in the shop."
"The store was empty bar two staff, we got told we are a reseller for apple and cant help with the phones and buy the covers on line as they don't have stock at present."
"Not one of the two staff members there even as much as looked at us in acknowledgement."
"Would avoid this shop! Most unhelpful staff. Who also had the worst attitude."
"Pre-ordered the new Apple watch. On the day of which I was supposed to pick it up no notification just said hasn't arrived don't know where it's coming."
"They seemed to have no technical knowledge and did not even understand that there were two video cards."
"Seriously avoid these guys like the plague go to currys or somewhere else save yourself."